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Victorinox Lifetime Warranty

Lifetime Warranty

Victorinox, The Makers of the Original Swiss Army Knife, are excited to announce their new industry leading Lifetime Warranty on travel gear products, providing customers with complete confidence in their Victorinox luggage purchase. The extended coverage applies to all Victorinox luggage, business cases, duffle bags, totes and backpacks purchased in the United States and Canada beginning October 1st 2024.

Collections Covered:

  • Airox Advanced
  • Werks
  • Spectra
  • Crosslight

FAQ’s

  • What does the new Lifetime Warranty cover?
    • We believe in offering a high level of service and coverage to match our high-quality travel gear. Our Lifetime Warranty covers the repair of all functional aspects of your Victorinox Travel Gear for the lifetime of the product.
  • Does the warranty cover airline damage?
    • Yes. If you find an issue with your bag directly following a flight, we encourage travelers to file a claim with the airline before leaving the airport. However, our lifetime guarantee covers carrier damage so we will repair your bag at no charge to get you back on the road as soon as possible.
  • Is a proof of purchase required for lifetime coverage?
    • No. We know that in today’s busy world keeping tabs on receipts can prove challenging and we want to keep things simple. No proof of purchase required!
  • What does the Lifetime Warranty not cover?
    • The Victorinox Lifetime Warranty does not cover cosmetic damage resulting from normal wear and tear such as scratches, dents, dings, scuffs, stains, or changes in color. The Warranty also excludes damage caused by improper handling. This includes discoloration or degradation of fabrics due to sunlight exposure, cleaning solvents or water damage from improper storage or cleaning methods. Additionally, we are not responsible for the replacement of lost or stolen baggage and their contents. o Travel Accessories & Small Leather Goods – these will continue to be covered by the Victorinox 2-year Warranty
  • How can a customer make a claim?
    • We have over 50 Authorized Repair Centers around the country to help consumers in need. To find your closest authorized service center, please visit: www.victorinox.com
    • Select Info and Support from the top right menu, Select Service Centers on the left menu, Select Victorinox Luggage Repairs to search by city, state or zip code
    • Alternatively, you can reach out to our customer service team via e-mail at consumerinquiries.us@victorinox.com or give us a call at 1-800-442-2706, 9AM – 5PM EST, Monday through Friday •
  • Can the appearance of a bag change after being repaired?
    • Our goal is to repair bags to function. In cases where specific parts are no longer available, comparable parts will be used so travelers can be back on the road as soon as possible.
  • My bag has a tag that says “1+10 Warranty” Does the lifetime warranty still apply?
    • Yes! The new Lifetime Warranty supersedes all previous warranties on purchases made on or after October 1st, 2024 in the US and Canada (except on Travel Accessories and Small leather goods, those products continue to be covered under our 2-year Warranty). You may continue to see stock where the 1+10 warranty is referenced, but you will also see a hang tag that speaks to our new Lifetime Coverage and that is what will apply on purchases made starting October 1st, 2024.