Your satisfaction is guaranteed. If you are not completely satisfied with your purchase, simply contact us within 30 days from the receipt of your shipment to obtain a pre-paid return shipping label. Once returned, a prompt refund will be issued to the original payment method.Details
- All merchandise must be in the same new, unused condition in which it was received, including original tags, packaging and box.
- A fee of $14.95 per item will be deducted from return credit for customers who choose refund option. Due to a new FedEx surcharge, items over 105 inches in length plus girth will be charged an additional $19.50 oversize return fee. This includes most luggage with a height of 28-29 inches or larger. Exchanges are free.
- To obtain a pre-paid return label, please email us at firstname.lastname@example.org.
- Your refund will include the original price of the product and any applicable taxes. Any original shipping fees are not refundable. Your refund will also reflect the $14.95 per item fee (plus $19.50 oversize fee when applicable) for returns.
- Credits will be issued by Luggage Pros within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records.
- Please note that refunds for returns with used Pro Perks will have the Pro Perks value deducted from the refund.
We are proud to offer free exchanges. If you would like to exchange your item, simply follow the same process and details that are outlined above and let us know which item(s) you'd like to exchange, and a pre-paid return label will be sent to you.Additional Details
- All International and APO/FPO sales are final. Luggage Pros does not accept International or APO/FPO returns.
- The free exchange offer is not available on items being returned from outside the contiguous United States or bulk orders where a restocking fee may be applied by the manufacturer.
- Luggage Pros does not accept returns on personalized merchandise.
- All products must be returned in the original box. A $15 reboxing fee will be deducted from your return credit for items not returned in the original box.
- Lump sum promotional discounts (e.g. $20 off your order) will be distributed across all applicable products. Credit amounts for returns / exchanges will be based on this discounted price.
- Items that included a GWP (gift with purchase) that are returned must be accompanied with the GWP item or the advertised value of the GWP will be withheld from the credited amount.