Victorinox Global Lifetime Plus Limited Warranty
Global Lifetime Plus Limited Warranty
- Lexicon 1.0 & 2.0
- Werks Traveler 5.0
- Architecture Urban
- Vx One
- Lexicon Professional
Our most premium collections are accompanied by premier warranty coverage. Should you experience functional damage of any kind during your first five years of ownership – even if caused by an airline, taxi, train or cruise ship – we will repair or replace your product as deemed appropriate. Following the first five years of ownership, your product is still guaranteed against manufacturing defects.
Years One Through Five Total Protection
For five years from the date of original purchase, the Global Lifetime Plus Limited Warranty covers functional damage caused by common carriers such as airlines, taxis, trains and cruise ships, as well as defects in materials and workmanship. Should a defect or damage appear under normal use during the first five years of ownership, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge.
Years Six and Beyond Quality Guarantee
For years six and beyond, this warranty guarantees your product to be free from defects in materials and workmanship. Should a manufacturing defect appear under normal use, we will repair your product or replace it, as appropriate and at our discretion, with the same or an equivalent model, free of charge. Damage caused by common carriers is not covered during years six and beyond.
Proof of purchase
Note: Please save your store receipt as proof of purchase, as you will need it to demonstrate your warranty coverage. Our warranty only applies to products that were purchased from an authorized Victorinox store or retailer.
The warranty period starts from the date of the original purchase. Any repairs carried out will restore the intended functionality. While repairs will be carried out professionally, we cannot guarantee the preservation of the original appearance.
This warranty gives you certain rights and you may also have other rights, which may vary from state to state or between different European countries. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Victorinox wishes you much pleasure with your new travel or business bag.