Piel Leather Warranty
3 Year Limited Warranty
Piel Leather goods are protected with a Three-Year limited warranty on workmanship and materials for all our regular products. We will repair or replace any defective item at our discretion. Please note shipping and handling charges are not included in the warranty. Piel Leather reserves the right to refuse any replacement or credit due to mishandled merchandise, accidental damages, or if it shows wear and tear through normal usage. To take advantage of this warranty, please contact our Customer Service department for a Return Authorization number and further details.
For warranty issues within the first 60 days of purchase, we certainly apologize for the inconvenience. Please provide full details to our customer service team and provide images of the defect in question. We will then forward a label to return the damaged item for inspection and repair or replacement at no additional cost to you.
Warranties for purchases after the initial 60 days will also be processed asap. Please contact our Customer Service department for further details. Note return freight charges will be due prior to shipping out the repaired item or replacement.
The Piel Leather warranty is only valid within the United States. Shipping address for repair, replacement, or parts must be within the US.
We gladly offer repair services for Piel Leather products, within 1 year from date of purchase, repair services are free of charge. After 1 year from date of purchase, we charge a reasonable fee for repair services.
Please return all items prepaid to:
ATTN: Returns - RA # (enter number here)
11200 NW 138th St., Unit #2
Medley, FL 33178
A Return Authorization number must be requested for any return, repair, or replacement. When an item is returned without this authorization number, credit, repair, or replacement cannot be guaranteed and is subject to a 15% restocking fee. Piel, Inc. will not be responsible for any returns made without prior authorization, regardless of proof of delivery.
A tracking number should be obtained for all incoming packages. Piel Leather is not responsible for returns lost in transit, therefore insurance for your return is highly recommended.
Credits, repairs, and replacements may take up to 45 days to process. Any item that is returned 60 days after date of sale is subject to a 15% restocking fee.
Freight charges to and from our warehouse must be prepaid prior to shipping. Shipping costs are not covered under our warranty or repair program.