PROS: I had never heard of luggage pros, but I will remember this company now! It only took me about 5 minutes on their site to upload a picture and personalize the carry on bag and order it! And talk about fast service...I ordered on Monday, November 28, 2016 3:58:06 PM CST and it was delivered to my daughter in Texas, Friday, Dec. 2nd! And the picture looks great on the luggage!!
CONS: The only thing I noticed was the telescoping handle seemed a little wobbly when it was pulled out.
(Posted on 12/13/16)
PROS: This was a gift and it was a HUGE success. They have not used it yet, but saw no reason why it would not work.
I am told the images are perfect!
CONS: N/A - it was a gift. Will update if there is a problem.
(Posted on 11/29/16)
PROS: Great, terrific idea, being able to design your own luggage. Love it!
Shipping was super fast.
CONS: Would love to see more size availability.
(Posted on 10/19/16)
PROS: Service, shipping, product, follow-up all outstanding. Because I waited until the last minute, I ordered express and the luggage was shipped the same day. It arrived 2 business days later, well before my husband's birthday. He loves his new luggage with his picture and the tag you sent via USPS was icing on the cake. We couldn't be more pleases.
CONS: There is nothing I didn't like. Nothing!
(Posted on 10/7/16)
PROS: Exactly as I had hoped it would look like
(Posted on 8/31/16)
PROS: The suitcase graphics come exactly how I ordered, though we haven't used it yet it looks durable.
CONS: Ordered the 24" large and the room inside is limited because of the telescoping handle that takes away from available room. Not that the handle is flimsy but because the "tube" where the handle goes into is pretty thick therefore taking away from room. It makes the large seem more like a carry-on in space.
(Posted on 8/27/16)
PROS: So cute! Love the customization option! Fast shipping!
(Posted on 8/23/16)
(Posted on 8/21/16)
PROS: Tiurned out great
(Posted on 6/27/16)
PROS: We haven't traveled with it yet, but boy is it beautiful!
(Posted on 5/27/16)
PROS: It's beautiful. Came out exactly as shown on preview
(Posted on 5/19/16)
PROS: Weight and zipper tab locking.
(Posted on 5/18/16)
PROS: Everyone loves it, I got a case with my face on it and my wife took it on a business trip. The case is strong, and has a built in lock. I love it.
(Posted on 5/2/16)
PROS: it was a perfect gift for someone that has everything! My nephew loved it.
(Posted on 4/26/16)
PROS: I purchased 2 of these as gifts for young men. I personalized them with a favorite photo. They love them as did everyone else who saw them.
(Posted on 3/15/16)
PROS: Love everything about the carry on custom design bags! Not only are they very durable and the inside is made well, but you can put your own designs on the front! So you have a one or a kind piece of luggage. Love it!
(Posted on 3/4/16)
PROS: Great design, looks wonderful- better than I'd hoped. Fast shipping.
(Posted on 1/20/16)
PROS: I ordered the personalized luggage by uploading my own photos and it came out great! It not only looks great but is very nice luggage and I can't say enough about the customer service! I absolutely love this luggage and so does the person I bought it for!
(Posted on 1/10/16)
PROS: Couldn't believe how awesome the picture looked. I took the pic off a Facebook profile pic, and it still looked awesome.
(Posted on 1/5/16)
PROS: This was my daughters FAVORITE gift this year ! It was EASY to create on line - I used the online chat to ask questions ! FAST shipping ! I ordered on 12/21 and received on 12/23 . It looks great!!! Thank you for making me look so good this Christmas ! We can't wait to use it for our out of state cheerleading competition !
(Posted on 1/4/16)
PROS: The look, the colors/graphics are amazing!! The zipper locks are too cool!! I love it!!
CONS: The handle feels a bit shaky
(Posted on 1/4/16)
PROS: These are wonderful gifts for the person who has everything! Love the personal touch. Easy to use sight and delivery time is excellent!
CONS: None yet. Just hope it last me for a long time.
(Posted on 1/2/16)
PROS: This is a great carry on hard case suitcase. I am hoping it will last for a long time! I love being able to put my original painting on the front.
CONS: None yet
(Posted on 1/2/16)
PROS: The perfect gift for someone who has everything and is difficult to shop for.
CONS: A little bit pricey, but definitely worth it for the uniqueness of the gift.
(Posted on 12/29/15)
PROS: I love my new carry on bag!! The quality of the personalised print is exceptional and the delivery to Australia was super fast. I will be the only person who has a bag that looks like this and it will be easily recognizable at the airport. Thank you Luggage Pros !!
(Posted on 12/17/15)
PROS: For Christmas this year we are traveling to England, and this is my daughters first international trip. So for her birthday, which is also in December I let her design her own luggage for the trip. It arrived very quickly, and she didn't like it, she absolutely loved it! It looks very well made, and it turned out just incredible! I can say that I am a little envious of how cool her bag is. Great gift!!
(Posted on 12/16/15)
PROS: Just received my bags and are giving them as holiday gifts. They look great, exactly what I ordered. They were delivered promptly and expeditiously.
CONS: Cannot comment as they are gifts
(Posted on 12/15/15)
PROS: This is our second 20" carry on and they are both magnificent.
(Posted on 12/2/15)
PROS: This is a quality, practical item that we were able to customize for our team. Everyone loved their gift. Simple to design. Delivered quickly.
CONS: The interior fabric could be a little classier.
(Posted on 8/28/15)
PROS: The 20" carry-on is a quality, full-feature bag that truly stands out when personalized!!! The interior compartments are user-friendly and well laid out. The "spinner" wheels allow the bag to transition easily from the escalator to carpet, tile, or concrete surfaces!
(Posted on 7/22/15)
PROS: I like the zippered off section in the carry-on and the option to personalize it with my own photograph so I recognize it quickly as mine!
(Posted on 6/11/15)
PROS: I bought this for a wedding gift for my daughter and future son-in-law to take on their honeymoon. The engagement photo looks beautiful and clear on the luggage. Thanks for a great product!
(Posted on 4/30/15)
PROS: The personalized 20 inch carry-on bag is super fun. The quality of the picture is great and your bag will stand out in the crowd. A useful feature if you are on a plane that does gate side check-in. The company is easy to work with and the shipping can be fast. I think this would be great for children up to about age 10 for a week if the weather did not require sweaters. Also, this works for a petite woman going to the beach for a long weekend,
CONS: The bag is tiny inside given the big roller wheels and the zipper does not appear all that strong if you slightly over stuff your bag. These two issues might just be what is found in 20 inch hard sided carry-on bags; I must admit this is my first (and last) one.
I did receive several compliments on the bag as it is quite fun; however, I travel frequently and have a carry-on only policy. I also have lugged around the same soft sided, expandable, 23 inch bag with only two wheels for over a decade. The handle finally stopped functioning and I had to get a new one. I opted for this one when the other soft sided one with high reviews was out of stock...I cannot make it with this fashion over function carry-on , but maybe you can. I miss my two inches and the wiggle room that comes with a soft sided bag!
(Posted on 4/30/15)
PROS: The versatility, looks, and pleasure it gave to the person I sent it to.
(Posted on 4/16/15)
PROS: Great bag! It's wonderful to have a personalized piece of luggage that no one else has!
(Posted on 4/8/15)
PROS: Fast Service!!! Quality and material exceeded my expectations. Bought it at the gift for my husband and he loved it!!!
CONS: I have no complaints will definitely recommend it
(Posted on 3/5/15)
PROS: My carry on luggage is great the picture turned out so pretty
CONS: I love it
(Posted on 2/19/15)
PROS: Had my profile photo put on it might be a bit egotistical but no one will confuse it for their own. Prompt service and delivery, even got Ebates discount.
CONS: Was a bit pricey but it IS one of a kind.
(Posted on 2/18/15)
PROS: The bags is awesome. I wanted something unique for my niece who is a gymnast. The bag is spectacular. It looks better than the design they sent. Cory the designer was awesome never got upset. Would send me a design I would ask for things adjusted like in seconds another email with the adjustments. Never dealt with a company that is so precise and there for you as the customer. I would highly recommend. They treat you like you are their number one priority. My neice hasn't seen the bag its for Valentine's day. It can't get here soon enough cause she is going to be stoked. All the other gymnast are going to want her bag. Thanks again Cory and Luggage pros I will definitely use you again.
CONS: None they are a great company to work with
(Posted on 1/25/15)
PROS: Had a hard time finding a photo that was not copyrighted. Photo department went above and beyond to find a photo I could use for my son's bags. Not only were they in constant contact with me, they promised, AND DELIVERED, them in time for Christmas, despite the delays which were my fault! You don't find service like this anymore-very impressed. Lots of compliments at the airport!
CONS: I do wish there were zippers on both sides but it's definitely not a deal-breaker.
(Posted on 1/6/15)
PROS: I ordered a customized piece for a Christmas gift. The order was processed, my photo applied to the luggage, and the piece shipped all in one day ! I placed my order in the morning and had a shipping tracking number that night. I thought I had ordered late for Christmas delivery but I had it in plenty of time. I was also very impressed with the quality of the luggage .I would highly recommend Luggage Pros. Very well run process.
(Posted on 12/31/14)
PROS: This product is of a high quality and was just as I expected it to look. I ordered the personalized bag so that I could put pictures my daughter wanted on her bag. It came out better than I thought it could. I will definitely order again!!
(Posted on 12/25/14)
PROS: The customized case is light weight, looks great. Was a HUGE Hit with the family. Everyone wants one!
CONS: Nothing that I can think of
(Posted on 12/19/14)
PROS: It arrived promptly, very well packaged--Looks great. Haven't used it yet. Since it is carry-on, I guess the luggage handlers can't whomp the wheels off. It was a little spendy, but definitely one-of-a-kind.
CONS: not yet
(Posted on 11/15/14)
PROS: The luggage tag and picture looked good.
CONS: The suitcase arrived looking already as used. Quality is flimsy, which one would not expect for that price.
(Posted on 11/11/14)
PROS: My bag looks fabulous! Everyone who sees it thinks it's so cute. They ask where they can get one. I was really surprised by the inside compartments and design. For a small bag, it carries a lot. Love it! Will definitely consider these as a gift.
(Posted on 10/22/14)
PROS: I loved the idea of the personalization capabilities.
CONS: Not that I don't like it, but I'm a bit concerned how the plastic over the picture will hold up over several airline uses. I think it is over-priced considering what one can buy elsewhere. I'm going to see how the little case does and then, if satisfied, I will probably order a larger size when and if there is a sale.
(Posted on 10/15/14)
PROS: I LOVE IT! It's only 30 bucks more than Brookstone's and it's got little bumpers, great spin wheels, more pockets, and of course it's my color/picture/anniversary message on the bag. They even included a little matching luggage tag; now that's class. Brilliant! It came in 8 days from the date I ordered it to California.
CONS: None. I love it.
(Posted on 10/14/14)
PROS: Photo on front came out EXACTLY as I see it on my computer and printed out. It is beautiful!!!!! I thought I would make a carry-on bag with my cat Grace's photo on it so I wouldn't miss her as much when going on my trip. WOW! This bag came fast even with the holiday and the photo is beautiful. Looks just like my sweet kitty standing there looking back at me. Service and quality is wonderful!!! Thank you luggage pros!
CONS: Not one thing.
(Posted on 9/5/14)
PROS: Very well made--this luggage will stand up to my weekly travels--love my own design and the matching luggage tag made it such a personal bag!!! Buy this bag!!! Pick your favorite photo you will not regret buying this bag!! Especially if you r a road warrior and want your bag to stand out in the sea of Black bags
CONS: Wish both sides had zippered compartment
(Posted on 8/26/14)
PROS: The picture came out wonderful on the personalized luggage. No one will mistake my luggage for theirs again.
(Posted on 8/6/14)
PROS: Fell in love with the idea when I saw it on "Home and Family" on the Hallmark Station. Ordered one for my grandson and one for my granddaughter for birthdays. They haven't seen them yet, but I feel sure they will like them as much as I do.
Heather was awesome, working with me until I worked out a design with the correct resolution.
CONS: Not so far since they haven't been used yet.
(Posted on 6/15/14)
PROS: I can't say how many comments I've gotten on my bag. Personalizing it was easy and was super happy about the end quality. Also was shocked how quickly I got it.
CONS: Where is the big bag? I need a 28"+ to round the collection out!
(Posted on 6/3/14)
PROS: Outstanding quality, above and beyond customer support! A+!
(Posted on 5/29/14)
PROS: Gorgeous picture transfers. Maybe I'm a pessimist but I wasn't expecting it to look that good.
CONS: Hopefully it can survive airline handling. One trip down so far without issue.
(Posted on 4/21/14)
PROS: Fast shipping and processing. The print of the logo looks fantastic.
(Posted on 4/5/14)
PROS: Ordered on Sunday, received a call to discuss my customization on Monday, and had the bag by Friday. Photo quality is phenomenal.
CONS: Carry-on was a bit smaller than I would like
(Posted on 3/31/14)
PROS: Get to use my own photos
Easy to order
quick shipping! Had a personalized bag to my door in a week!
No one will ever "accidently" grab my bag off of the carousel
(Posted on 3/17/14)
PROS: Small , hard case, great custom work on front...small bag for short trips fits well in the overhead.
(Posted on 2/7/14)
PROS: order and delivery were quick. Now I need to find a picture to use for myself.
(Posted on 1/4/14)
PROS: Got these as a gift with the grandkids on them before an extended trip through Europe. What a perfect way to not only pick out your bag but just have something fresh and different.
(Posted on 12/29/13)
PROS: Luggage Pros was super helpful getting the right picture on the bag. The first one I submitted was too low quality but they worked with me and the resulting bag was perfect.
CONS: Maybe need a better way to show how the quality of an image will end up being
(Posted on 12/19/13)
PROS: Unique, fun, always get comments
CONS: too early to tell how well the bag will stand up
(Posted on 11/6/13)
PROS: Shipping was surprisingly quick, high quality bag and print. Easy to spot my stuff.
(Posted on 10/13/13)
PROS: it's beautiful, just the right carry on size a wonderful gift
(Posted on 9/14/13)
PROS: Great product that you can personalize. It's wonderful to have my doggies (travel buddies) with me on every trip as I have to leave them home most of the time!!
CONS: Nothing that I don't like. One suggestion offer different sizes as I would buy more!!
(Posted on 8/16/13)
PROS: The print quality is great and having whatever I want on the bag is awesome. Easiest bag to pick out on the carousel
(Posted on 7/14/13)
PROS: I took an old photo of myself, turned it into a magazine cover (gotta love Photoshop), and had it printed on this carry on bag! Although a bit narcissistic, SO MUCH FUN! I'm a star, even if it's only in my head! I immediately had another photo printed on another bag. Uh oh, this could get out of hand!
CONS: Only one size luggage... so far!
(Posted on 6/15/13)
PROS: This bag is lightweight, durable, well made, and very unique! I bought this bag for my Mom, who's always bragging about her 5 grandchildren. This is like a Grandma's brag book... on steroids!
CONS: You don't make other sizes for matching luggage!
(Posted on 6/14/13)
PROS: Totally in love with my One of A Kind carry on size suitcase. Spendy cost wise but worth every penny. I had a photo of my original art work tattoo put on my suitcase and it's absolutely beautiful! I travel monthly for a weekend or so, via vehicle and the size is great for weekend needs. I actually think the silver back it nice looking. It's metal, mine had a couple small scratches but not to fuss about. Suitcase came with its own dust bag and luggage ID tag matching my photo. Wish I could post a picture with this review so everyone would know what I'm talking about. Photo quality at this size is as good as the original photo. It's covered in a thick acrylic plastic to keep dirt and moisture off. It has a top handle, side handle and retractable pull handle. The wheels ride smooth, easy to turn and control either pushing or pulling. The inside has room and zippered compartments for clothes and toiletries. Outside has double kiss zippers, you can easy add a lock if desired. Suitcase is very light weight. I wish the option to personalize a complete luggage set were available, though I'd worry if I to check it on a flight it would be stolen for the simple picture I had put on mine or not be allowed to have it whereas it contains mild nudity. Love! Love! love!
CONS: Top doesn't have an optional expansion compartment. Can feel the retractable handle bar compartment in the floor of the suitcase. No padding to the inside of the suitcase.
(Posted on 5/20/13)
PROS: This product is easily the best suitcase I have ever had
(Posted on 4/1/13)
PROS: I like the fact that you can change the images.
CONS: Not a fan of the silver backside.
(Posted on 2/27/13)
PROS: NICE they did a good job.Wish they could a larger one
(Posted on 2/21/13)
PROS: Luggage appears to be of good quality although I haven't used it yet. Very simple to upload picture. Amazing quality of picture on luggage. Quick turn-around! Much lighter than my traditional canvas carry-on luggage.
CONS: Only avail in carry-on size.
(Posted on 2/11/13)
PROS: Quality of bag seems OK...but have yet to use it. Very good quality image....quite impressed actually.
CONS: You cannot personalize the back of the bag. I would like to be able to make a custom bag that displays on the entire bag....not just the front.
(Posted on 1/30/13)
PROS: I can't believe I uploaded a photo and can see it on my luggage five days later! Great work! The quality is outstanding (I used my best photo) and I have no doubt the outside is durable; the image is protected by a hard plastic layer that wraps around the front. It has all the features I need in a carry-on. The wheels are smooth and it's nice to have two handles.
CONS: Perhaps a quantity discount would be nice for family vacations and such.
(Posted on 1/18/13)
PROS: Have been searching for a personalized piece of luggage like this for quite some time. The image quality is AMAZING! I uploaded a picture and was wondering about the quality, but it turned out looking very, very good. I can't wait for my trip next month to show off my new bag to all my travel companions!
CONS: Haven't used it yet (hence the 4 stars for durability), but it looks & feels like a well made suitcase. Overall, very impressed.
(Posted on 1/16/13)
PROS: Photo quality was great! And the customer service was even better – very quick and very knowledgeable. I emailed a question about the size of the case and got a response within minutes. Thanks Luggage Pros.
CONS: 4 stars on functionality only because I prefer 2-wheeled luggage, but the 4-wheels have been fine.
(Posted on 1/15/13)
PROS: I like the print and the protective coating that is over it. The print is super clear, and looks like it will last because of the protection they used. Worth the money if you are looking for a personalized bag that will last.
(Posted on 1/11/13)
PROS: Last summer I ordered a bunch of their personalized luggage tags for a family vacation and they were a big hit with everyone! I came back to order more tags for a vacation with my husband and much to my delight found out that their selling personalized bags now too! I created a bag from a family photo we took on that vacation so now I can take my entire family with me no matter where I go!
CONS: Wish you offered the bag with a black back, but the silver is OK.
(Posted on 1/7/13)
PROS: So fun to create, and so easy to order. Great idea that produces a great bag. So, so FUN! Thank you!
(Posted on 1/3/13)
PROS: I coach a competitive cheer team that travels to a bunch of competitions every year so I’m always looking for fun things for the girls. We’ve done duffel bags in the past, but these suitcases are much better! Our logo looks great on them and they are super durable. If you are a coach of any sort of traveling team, I would highly recommend these bags.
CONS: None. My girls absolutely love them!
(Posted on 12/31/12)
PROS: Ordered a bag with my family's picture on it as I wanted a unique and special way to travel and always keep them with me. Both the suitcase and the image are of very good quality. The picture looks like a professional print that has been manufactured directly onto the bag. Couldn't believe the number of comments I received while travelling. The overall construction of the bag is quite sturdy. I'll never be going back to 2 wheels again.
(Posted on 12/20/12)
PROS: Now my little doggies get to travel with me everywhere I go, not in the suitcase of course but on it!
CONS: Only available in carry on size, a larger checked size would be great and easy to spot on the carousel
(Posted on 12/17/12)