Luggage Pros FAQs

Ordering




+ I just placed my order, now what?



+ What is the purpose of my order number?



+ When will I get my tracking number?



+ When can I expect my order to arrive?



Shipping




+ How fast will I get my luggage if I pick expedited shipping?



+ I’m shipping internationally – how long will this take?



Returns




+ What is your return policy?



+ How can I return my item, it doesn’t fit my needs?



+ My item came broken, damaged, etc. Help!



Other




+ The airlines damaged my luggage, how do I proceed?



+ My coupon code didn’t work. Why?



+ What is considered carry on size?



We encourage all customers to review and look over their items at the time of delivery. This will give us plenty of time, should you need to return/exchange/fix a damaged item before your trip.

Still have questions? Email us at luggage@luggagepros.com or call at 1-800-595-5456 and a team member will answer you right away!