TITAN® Lifetime Warranty (Applies to Polycarbonate Luggage distributed in North America)
Since our founding in 1983, TITAN® Luggage has been committed to providing customers with worry free ownership with your total satisfaction as our goal. With that in mind TITAN® products are covered by our TITAN® lifetime warranty.
The TITAN® lifetime warranty covers defects in workmanship or material and even structural or mechanical damage which affect the function of the case. If it is broken, we will fix it at our expense or replace it with a comparable replacement product. The guarantee does not cover damage resulting from abuse or neglect. If your bag is damaged by an airline, please file a claim with the carrier before leaving the terminal.
TITAN® is not responsible for damages to the contents of your luggage, for lost or stolen bags, or for consequential or incidental damages such as loss of use and suggests that you contact your airline or common carrier with claims of this nature before leaving the terminal.
Cosmetic wear including dirt, abrasions and scrapes, are an unavoidable circumstance of normal luggage use and as such are not covered under this warranty. Customers with warranty issues should contact TITAN® by phone or e-mail to be directed to an authorized repair center in your area. The only expense that the customer incurs is the cost of getting the bag to a designated repair center, we‘ll cover all expenses from there including return delivery expense to any address in North America.
For inquires, please visit our web page at www.titanluggageusa.com or call our toll free number (888) 470-3537 and a representative will be able to assist you.
Proof of purchase is necessary to validate the warranty.