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7 Things Luggage Buyers Need to Know

  1. There is a difference between the 2 and 4 wheeled bags, and they have names!
    • Four wheels = spinner
    • Two wheels = rollaboard
    • Most spinners lose packing space to make room for the extra wheels.
  2. Most bags have zippers in their interior liners to making it easy to access the wheels and handles for potential repairs. These zippers rarely have pulls on them as they aren’t intended to be used often, or by the consumer at all.
  3. Always keep your proof of purchase! It might sound silly, but it’s easy and takes up zero packing space. Whether it is a receipt, invoice, etc. keep it in the bag. You can put it in a plastic bag and leave it in a front pocket. You never know when you’ll need to have your luggage repaired and they will always ask for proof of purchase. It’s also good to keep so you know when and where you bought your items, as most warranties end at a certain point.
  4. Check your warranty. Before you buy your luggage, read up on the warranty, and get an understanding of what is covered and what isn’t. Most of the time, warranties cover defects in workmanship and materials, while rarely covering airline damage. This information is usually found on the product page of the website, and can also be found on the manufacturing website, as all warranties for our items are covered through the manufacturer.
  5. Inspect your luggage as soon as it is delivered! The last thing we want is for you to discover at the last minute, that your luggage came damaged. Be prepared. When your luggage arrives, take some time to inspect it thoroughly. Make sure the zippers work properly, there aren’t any tears in the fabric or scratches in the hard-side items. Make sure the wheels work as expected, and just get an overall feel for the item. On top of the Luggage Pros FREE return policy, luggage manufacturers have return policies. If defective, it's important you report as soon as possible as there may be only a small window of opportunity to return an item for a full refund. After a certain point, it turns to store credit.
  6. Check with the airlines! While we like to think we know everything, we don’t. We have the general rules down, but all airlines are different. If you’re curious about luggage requirements for specific airlines, check out their website.
  7. TSA key-locks…and combination locks? What’s the deal? A lot of bags have a universal TSA lock which allows access to TSA agents with their universal key, while also having combination locks for you. It sounds weird, but your bag won’t come with a key.