Luggage Tips

Statistics have proven that a very small percentage of luggage is damaged during air travel. However, if your bag is damaged, it is an inconvenience. You can help reduce the risk of damaged luggage. Here are some tips for you!

Things to know when buying new luggage:

Purchase luggage to meet your most demanding travel needs. People who travel extensively for business have different luggage needs than those who enjoy occasional leisure travel. LuggagePros.com can help you make the best purchase if we know what your needs and expectations are. Read the luggage warranty carefully. Know what types of damage the manufacturer does and does not cover.

Use common sense when checking luggage:

  • Only check luggage that is sturdy enough to withstand airline baggage handling systems.
  • Never check a bag that doesn't completely close. If you need a luggage strap or bungee cord to keep the bag closed, it probably won't survive the trip.
  • Never check a bag that has broken components, such as wheels, handles, zippers, latches, and locks.
  • Never check a bag that is meant to be carried on. Most briefcases, tote bags, plastic garment covers, and items received through retail promotions are not designed to be checked luggage.
  • Don't overpack. Overpacking puts a strain on zippers, seams, frames, and hinges.
  • Clearly label your luggage with your name, current address and phone number.
  • Check your bag carefully in the luggage claims area before departing the airport.
  • Consider replacing old or worn luggage. Luggage that is several years old may not be able to withstand today's automated baggage handling systems.

What to do about damaged luggage:

Report any damage immediately to the baggage service center of the airline on which you traveled. Damage claims should be filed before leaving the airport. By not following this procedure, you risk that the damage will not be covered under warranty or airline policy.

Have a complaint about airline-damaged luggage?

Write: Aviation Consumer Protection Division
U.S. Department of Transportation C-75
400 7th St. SW, Room 4107
Washington, D.C. 20590

Sponsored by Luggage & Leather Goods Manufacturers of America, American Luggage Dealers Association, National Luggage Dealers Association, and International Luggage Repair Association.

Testimonials
  • I was impressed with the speed my order was filled and delivered. Although I will not be using the rolling duffle for another month or two it seems to be what I expected. I also like the color and overall look of the bags.

    ~ Virginia

  • I am very satisfied with the order I received. I ordered this for my sister’s birthday present. I put a picture of her dog on the front and I know she will love it. I’m so satisfied I plan to order another one for myself.

    ~ Gloria

  • We are very pleased with our new luggage from Luggage Pros. I can't recall how many times we have purchased from your online store but each time we have received our luggage in perfect condition and in a timely manner. The price has been great as well.

    ~ Liz & Stu

  • Really like the product and very fast service!! :-)

    ~ Doug

  • I received my personalized luggage tag several weeks ago. I want to thank you for such a great quality item. It printed out well and looks like it will last for a very long time. THANKS again. I will definitely be doing repeat business again.

    ~ Jeremy

  • I was amazed at how quickly I received the luggage that I ordered. I ordered it on a Friday and received it by the next day.

    ~ Maxine

  • My experience with Luggage Pros was fabulous! Your customer service representatives are very knowledgeable and courteous. All of our needs were met and my husband and I will continue to purchase in the future from Luggage Pros.

    ~ Patricia

  • Thanks! I have the smaller TPro Bold and I'm sure I will get a lot of use from the bigger one. What a great design and thanks for the prompt service.

    ~ Cindy

  • Our staff installed the coat/hat rack earlier this week, and it looks great… we are very happy with it. We will keep your company in mind in the future as the need arises!

    ~ Claudia

  • Thanks for handling my order - your service was friendly and considerate. My new suitcase arrived soon after and it looks like it's up for the job of getting my stuff to France and back.

    ~ Bethany