I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
Thanks for the note - great customer service from you - I wrote a question about delivery time on my order and received a phone call to answer it. Luggage arrived right on schedule and is now enroute to the airport for a European River trip. Great job - thanks!
My recent purchase through Luggage Pros was easy and delivery was quick. I knew the brand I wanted, found the suitecase within minutes and the purchase was completed very quickly. The bag arrived intact and is exactly what I wanted.
You guys were excellent. After I placed the order and received notification that the order would deliver by Friday, just like clockwork, it did deliver on Friday just in time for me to use on my next trip. Thanks, you guys do a great job.
I am very pleased with your excellent customer service skills. You helped me with placing my order and I received it quickly. I'm excited to use my new luggage for the first time soon. This was my second order from your company.
The luggage looks and operates great. I would not hesitate to use your company again when purchasing similar products.
I can tell you that my order was trouble free. I really like the tags I purchased. I would definitely order from Luggage Pros again.
We got good advice, good luggage at very good prices, and prompt delivery. Therefore, we recommended your store to a neighbor and she also ordered.
My order was perfect and I thank you for the great service. My shopping experience has been very enjoyable and as your name suggests, very professional. I will not hesitate in future to shop again at Luggage Pros :-)
Excellent. I had to change my order because I'd ordered a size bag larger than I wanted, and your staff was able to change the order accurately and were very courteous. Thanks for a very good experience.
We love the luggage, have owned TravelPro in the past look forward to using the lightweight set soon.