I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
My purchase experience and the service was outstanding. The case arrived earlier than expected and I felt that I was continuously informed through the order process and shipping. I was very pleased with my first experience and will buy from you again.
Great service and speedy delivery. Everything we expected.
It was simple to navigate the website and prices were highly competitive if not the best I could find. With attentive and knowledgeable employees, great products and unbeatable service would suggest that you have found the key to success.
The service was great, very fast delivery, easy to order on line, will use you again in the future. Above all great price!
Great luggage and a great price. Online ordering was easy. Shipping was extremely quick. I will definitely order from you again and recommend to friends.
The leather briefcase and I have been constant companions since her arrival. A lovely and perfectly appointed companion I might add. I was completely satisfied with my purchase and the delivery process and will be certain to consider you for future.
Always get great service... and appreciate being able to reach a real person at odd hours.
I received my order quickly and in great shape. It was the beat price for exactly what I wanted.
I would like to share with you about my opinion of your product and to be honest I was in complete shock. It's way beyond my expectations. My husband will love it and i will definitely be interested in more of your product.
Very positive experience with your company. The personalized luggage tags I ordered were a gift for my daughter. She loved them. The ordering process was easy and the product met my expectations.