I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
Thank you for the customized luggage tags. They are perfect!! I bought them as a gift for my boyfriend. I have no doubt that he will love them as much as I do. Thank you again for your great service.
We are thoroughly delighted with your company. The product is excellent and your staff and service impeccable. Thank you !!
Just a quick line to let you know how happy I am with my order experience. Your web site is great and my items were delivered promptly. I am a very satisfied customer.
Thank you for filling my order so promptly. I love my suitcase I purchased. I will recommend luggage pros to all my friends.
My son and I searched high and low for a computer bag that would fit his needs. After weeks of looking he picked a bag by your company. He texted me the minute it arrived....PERFECT! It was a pleasure doing business with your company.
I received my order last week and it arrived in a timely manner, exactly as I ordered and in perfect condition. Thanks so much for your help!
The package arrived with the personalized message you helped me get attached to my order. Much thanks
I was very pleased with my product I purchased and the fact that your site offered international shipping at an affordable price. I will definitely do business with your company again.
Great service, lovely duffel bag. My son-in-law was very pleased.
I love your website. Having purchased from you for several years and have always been pleased with your selection, price and fast accurate delivery. Keep up the good work!