I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
The Rimowa case was bought for a gift. My experience with Luggage Pros was very easy, efficient and seamless. I would order from you again.
Your products, pricing, & service are great & that is why I've bought many pieces of luggage over the years & will continue to do so from your company. I travel all over the world on business and need & want high quality durable luggage. Thanks!
My second purchase. Very satisfied with your product offering, the products themselves (i.e. quality) and your pricing as well as your expeditious shipping of the items.
Just to let you know that I have been purchasing my luggage from your company for a few years, and have always found it to be a pleasant experience. Thank you.
We are busy travelers and when we want to update or purchase lighter luggage we always shop around. We are never able to beat your prices and your service is unequaled. Fast, courteous and affordable. Thanks again for a great company.
I thought the service and product were excellent. We gave the luggage tags as gifts at our party and they were a big hit with our guests.
I was very pleased with my purchase at Luggage Pros. First, the sale price on something I needed was exceptional. Second, the service was also exceptional. I will be back another time.
Honestly I have always been very impressed by your company and the service it provides as well as the value for money you are able to consistently offer! Thanks for this.
The quick and courteous service was unbelievable...and the luggage was delivered in 2 days. WOW!! Thanks
Not only was I very satisfied with the responsiveness and service, but I am pleased with the new bag. In fact now my husband wants to order one so you have some very satisfied customers! Keep up the good work.