I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
I received the items I ordered promptly and had a very easy experience ordering from Luggage Pros. The quality of the items I ordered was better than I expected and I really appreciated the very reasonable prices. I have recommended your site to a friend.
Thank you for the great experience. Website was a piece of cake, delivery was timely and the TravelPro Backpack is an awesome product.
Love my new luggage! Arrived really fast! Thanks.
This is second set of luggage I have purchased from you guys in less than 18 months. I love your website, customer service, pricing, quality of luggage, shipping options. You're awesome in my book!
I always by my Rimowa from you all even though there is now a store in SF. Great service.
The service and response and follow up from Luggage Pros has been phenomenal! I will definitely recommend Luggage Pros and make future purchases from you.
I purchased the makeup bags for my daughter. They arrived quickly and she loves them. They were a great price also. Thanks.
The luggage rack looks great in our guest room - it was the finishing touch!
My experience with Luggage Pros was great! Selection was great; prices were great and the items arrived very quickly and just as I expected!
This is the second time that I have ordered from your company and everything has been great. I will use you again and pass it on to my friends.