I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
Excellent and timely service, with great prices. And believe me, I did shop around! You can be sure that Luggage pros will be my first stop the next time I need luggage or accessories!
The entire process was very good; my wife is very happy. Hence, I’m very happy.
My experience with your company has been very favorable. Would I use you again, absolutely. You have a nice web site and you have great products to chose from.
Everything was great. It was an easy ordering experience and the engraving on the map was just beautiful. Everything came so quickly and was in perfect condition!! My husband said it was his favorite gift that he got this year!
Your price and prompt delivery was awesome!! I have told many of my friends about your great prices and service. I will be back to shop next time I have luggage needs.
Just wanted to let you know, I was very pleased with my recent purchase. The picture and the description of the travel-kart made it easy to find exactly what I was looking for. The price was right and I received it very quickly.
I so appreciate the inventory on your website. I was impressed with the prompt delivery of my order. My sister loved the backpack I purchased from Luggage Pros. I would recommend your company to others and will probably order again in the future.
I was concerned that, with the price so low, the product might not be up to my standards. But I was delighted!!! I love the briefcase I ordered for my fiancé and am sure he will too. What a great deal!
I ordered the new luggage as a gift for my husband and he loved it. He will be using it this weekend for the first time and I can't wait to see if it makes his traveling easier and how the luggage holds up.