I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
I’m very happy with the purchase and the promptness of the shipping. I refer people to your company all the time, because I think your pricing is good and your service is excellent. I travel a lot and many friends rely on me for packing and suitcase tips!
Your customer service is first-rate. Every other retailer could take a lesson from you. Thank you! Thank you! Thank you for renewing my faith in good business. We will use you again and recommend you highly.
I have been very happy with all the TravelPro pieces I have purchased from Luggage Pros. The service is fast, the prices are great and the products are top notch.
Thank you for the product! My boyfriend really liked them and I was also impressed with the craftsmanship.
I just want to thank you so much. I love my piece of luggage and it was on my doorstep in 2 days. Excellent service.
I have over the years purchased several pieces of luggage from your company and your deals and quality are magnificent.
My wife and I have now purchased two separate items through Luggage Pros. The service and products have been very good. I have no problem in recommending your site to people that are looking for luggage.
I was impressed by the selection, price and quick delivery. This from someone not easily impressed.
I am very very happy with my suitcase, and the time it took to receive it. When I am ready to replace the next piece you can bet your bottom dollar that I will be a repeat customer.
Thank you for your dedication to excellence. My experience was outstanding. My luggage arrived as scheduled and met my expectations on quality and the description. I will recommend your site to my friends.