I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
My son and I searched high and low for a computer bag that would fit his needs. After weeks of looking he picked a bag by your company. He texted me the minute it arrived....PERFECT! It was a pleasure doing business with your company.
I received my order last week and it arrived in a timely manner, exactly as I ordered and in perfect condition. Thanks so much for your help!
The package arrived with the personalized message you helped me get attached to my order. Much thanks
I was very pleased with my product I purchased and the fact that your site offered international shipping at an affordable price. I will definitely do business with your company again.
Great service, lovely duffel bag. My son-in-law was very pleased.
I love your website. Having purchased from you for several years and have always been pleased with your selection, price and fast accurate delivery. Keep up the good work!
Great price and prompt service. We will look at you again when the need arises in the future.
Just wanted to let you know that I am very satisfied with the luggage rack I ordered from your company. It is exactly what I was looking for and the price was reasonable. I'm also quite pleased with the prompt delivery. It arrived just in time for my guests.
Great experience; speedy delivery!
Excellent and timely service, with great prices. And believe me, I did shop around! You can be sure that Luggage pros will be my first stop the next time I need luggage or accessories!