I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
This was my 3rd order with luggage pros and it was once again a pleasure. Your staff members are incredibly polite and helpful and it is a pleasure to deal with them. My order was correct and arrived promptly.
Awesome products! I am very pleased with my new luggage bag & cubes. I went on my trip last week and I couldn't ask for a better choice in luggage for me. I searches for a while until I chose the luggage & your company offered me what I was looking for!
Very satisfied customer. Product was exactly what I expected and service was first rate.
Hi just wanted to let you know it is nice to findable company that ships to Canada. The product arrived and I am very happy with it. Will definitely recommend this company.
This was my first purchase from Luggage Pros, and it was an excellent experience. Good interface on the website, great pictures of the items, and the ability to pay with PayPal was an unexpected plus!
Quick note to say that your service was simply mind boggling (received the day after ordering) and having just used the luggage on a trip I feel that the value was exceptional. I've already recommended your site and will continue to do so. Thanks a million!
Thank you for the customized luggage tags. They are perfect!! I bought them as a gift for my boyfriend. I have no doubt that he will love them as much as I do. Thank you again for your great service.
We are thoroughly delighted with your company. The product is excellent and your staff and service impeccable. Thank you !!
Just a quick line to let you know how happy I am with my order experience. Your web site is great and my items were delivered promptly. I am a very satisfied customer.
Thank you for filling my order so promptly. I love my suitcase I purchased. I will recommend luggage pros to all my friends.