I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
This is my second order from Luggage Pros and I wanted to tell you how pleased I am to have found your website. Not only the prices and selection are outstanding, but the service and delivery time has been excellent.
My experience with Luggage Pros was great. I received my luggage in a few days, when expected, and was able to use them for my trip to Mexico.
I bought several bags from Luggage Pros. You guys always have great service, good selection, and low prices. I'm using my newest, aluminum Rimowa bag right now (writing from the airport lounge). I love it!
I will be sure to buy from you again in the future. The service was great and I love the new piece of luggage that I bought form you.
I received the rolling duffel a few days ago, and it's exactly what I need. I appreciate the speed in which it arrived. Luggage Pros will continue to be my 'go-to' shop for luggage.
The tags were so good, we’ve ordered another two dozen. Many thanks!
I was very impressed with the service and product (luggage tags) that I got from Luggage Pros. I will definitely come to your site when I need to order luggage. And I will refer your site to others!
I have never ordered from the internet with such ease. Thank you for such prompt easy service and great customer service. I have told everyone I know to shop at your site for savings and premium products.
All I can say is that everything was handled with professionally and very expeditiously. I have purchased two pieces of luggage from your company and both were a very positive experience. I can assure you that when I need luggage, I will be using your company.
I received my Anuschka handbag in a timely manner and it was packaged carefully. I love my new bag. Thank you for taking excellent care of my order.