I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
I love my carry on bag! It's awesome with my dog's picture on it. Love it! Thanks again!
I love my new luggage and I would recommend you to anyone. This type of customer service is nearly unheard of today. I will use Luggage Pros for all my luggage needs.
We have purchased a number of pieces of luggage from Luggage Pros and have been very pleased with each and every purchase. The price is always exceptional, especially if it is on sale, something my wife likes, shipping is quick and we’ve never had a bad experience.
I absolutely love my luggage! I must say I shopped around and your prices were amazing compared to other sites! Also tracking my package was really easy and it arrived so fast!
Great site, great products, easy to use, and was amazed at how fast the items were delivered! I would HIGHLY recommend Luggage Pros to others and would definitely use it again. I am in need of another piece of luggage and will go through Luggage Pro again.
We’ve made two small purchases from Luggage Pros and neither could have been any better. We only wish more companies performed the way yours does. Thanks for great products and fantastic customer service.
I would like to tell you that I love my personalized suitcase and have and will continue to recommend your company to as many people as I can. If I am ever looking for luggage in the future I will always use Luggage Pros.
Easy, quick, and product just as advertised. I will certainly recommend you to others who need luggage. Thanks so much.
Working with your company was seamless. We received the product in a timely fashion, undamaged, and as described. I will recommend and shop with you again. Thanks!
We were very happy with the service we received from Luggage Pros and we really like the suitcase we bought. We'll for sure keep you all in mind when we are in the market for a suitcase again.