I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
A pleasure to deal with your company all went perfectly. Thank you.
Got the luggage quickly and it looks great. I will be trying it out next weekend.
I purchased a piece of luggage for my son. He loved it! The purchase was smooth and fast!
My compliments on your superior service, especially considering the adverse weather conditions your area was experiencing at the time. My order was a gift to my daughter who described it as "fabulous!" We will certainly use Luggage Pros again in the future.
The luggage looks beautiful and I'm really looking forward to my first trip with it, probably in about two months.
My experience with your company has been everything good. I care about price and customer service. You deliver.
Really like your service and web descriptions. Top notch.
Very happy with product and time frame in receiving order. Thank you.
Love the bag and loved the service. Thanks again!
Thank you for your excelent service and fast shipment. I am truly satisfied and will do business with you again.