I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
Thanks! I have the smaller TPro Bold and I'm sure I will get a lot of use from the bigger one. What a great design and thanks for the prompt service.
Our staff installed the coat/hat rack earlier this week, and it looks great… we are very happy with it. We will keep your company in mind in the future as the need arises!
Thanks for handling my order - your service was friendly and considerate. My new suitcase arrived soon after and it looks like it's up for the job of getting my stuff to France and back.
I'm very happy with my purchase and with the easy customer experience I had with your company.
The bag is really very nice. We will be using it for the first time next weekend. The bag is exactly as described, actually even better, it arrived promptly, and your service is excellent. We will be doing business with you in the future.
I was satisfied with the quality of your services and I have recommended you to my friend who has purchased the same tote bag as I did.
I had a wonderful experience with Luggage Pros which I had a chance to order a bag from your company.
Everything going as good as I expect! We love the bag, the quality and color.
I have ordered from your company for the past two years. Any questions, credits, etc. are always addressed promptly and very courteously by any staff member I have had the pleasure to speak with.
I'm actually on a plane right now, flying from Seattle to Boston, with my new TravelPro rolling tote just overhead. So far, I really like the bag; great size, seems to be great quality.
Wow. That’s a nice level of service. Good for you. I’m using my travel purse, here at home, on a regular basis. Love it.