I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
I had a wonderful experience with Luggage Pros which I had a chance to order a bag from your company.
Everything going as good as I expect! We love the bag, the quality and color.
I have ordered from your company for the past two years. Any questions, credits, etc. are always addressed promptly and very courteously by any staff member I have had the pleasure to speak with.
I'm actually on a plane right now, flying from Seattle to Boston, with my new TravelPro rolling tote just overhead. So far, I really like the bag; great size, seems to be great quality.
Wow. That’s a nice level of service. Good for you. I’m using my travel purse, here at home, on a regular basis. Love it.
I think you guys are awesome and I will recommend to everyone I know.
The luggage was received quickly and is exactly what I had hoped for. Thank you so much.
Excellent prices! Love my new wheely bag.
I just want to say that Luggagepros has the best delivery service. Every order I have placed has been
promptly delivered. The website is also easy to use and navigate. Thank you again and I will highly recommend Luggagepros to my friends and family members.
Hey, thanks for being so efficient at getting those suitcases sent quickly! My son was very thankful!
I have to say the service was better than expected. The luggage arrived quick, the order was correct and a great price. I will definitely be ordering more soon. I'm looking at the 29" version of the luggage I ordered.