I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
I just wanted to send a quick note to thank you and your company for the three pieces of luggage I recently purchased. Everything came as directed and I have already passed your name onto several friends.
The purchasing experience with your company was very easy. The luggage we received seems to be of good quality and was well portrayed on the website. My husband and I were both very pleased with our purchasing experience and can't wait to put it to use!
I was very pleased with your website and customer service and am enjoying the items I purchased. Both pieces arrived earlier than originally expected and in perfect condition. I will definitely use your site again when I need to buy additional luggage.
Just want to say what a great company you have, I received such great and quick service I was very impressed.
I absolutely love the products I purchased and the excellent service provided by your company. I am certainly a fan of Luggage Pros!
I am very pleased with my Travelpro Luggage. I am currently in London with my new bag, I love the ease of gliding along in the terminals and trains.
Your website was easy to navigate and the product came just as I expected and I would definitely use your services again in the future.
We were very pleased with your product. The custom orders exceeded our expectations, we are anxious to see how they withstand the rigors of travel. We have already recommended your company to our friends.
Everything was perfect with my first order… so much so that I ordered a companion bag that is on the way.
My overall impression with Luggage Pros was nothing short of a great experience. Very competitive pricing and the ordering process was easy and user friendly. Very happy I found your site and very satisfied with the product.