I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
I have found not only your deals but also your service outstanding. I would definitely choose your website again in the future and I will gladly recommend it to my friends.
I recently returned from a flight... luggage worked perfectly! It is exactly what I hoped for. The service was superb... I definitely will recommend you to others!
Yes, I have had good experiences with Luggage Pros. This is the 7th Travelpro suitcase that I've purchase from Luggage Pros over the years. Keep up the good work.
Very happy with quality and price with fast service, ordered on-line, for the second time and did not realize the source was in my backyard in Wayzata, MN.
The luggage was perfect. I could not be happier. It is a gift to a college student who is going to Peru in June. She will be working with underprivileged children in Trujillo, Peru. She will be so excited when she receives them.
I'm so very happy that I found you online! You provided us with excellent service and a good product. I will telling my friends about you too!
I was impressed with the speed my order was filled and delivered. Although I will not be using the rolling duffle for another month or two it seems to be what I expected. I also like the color and overall look of the bags.
I am very satisfied with the order I received. I ordered this for my sister’s birthday present. I put a picture of her dog on the front and I know she will love it. I’m so satisfied I plan to order another one for myself.
We are very pleased with our new luggage from Luggage Pros. I can't recall how many times we have purchased from your online store but each time we have received our luggage in perfect condition and in a timely manner. The price has been great as well.
~ Liz & Stu
Really like the product and very fast service!! :-)