I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
We are thoroughly delighted with your company. The product is excellent and your staff and service impeccable. Thank you !!
Just a quick line to let you know how happy I am with my order experience. Your web site is great and my items were delivered promptly. I am a very satisfied customer.
Thank you for filling my order so promptly. I love my suitcase I purchased. I will recommend luggage pros to all my friends.
My son and I searched high and low for a computer bag that would fit his needs. After weeks of looking he picked a bag by your company. He texted me the minute it arrived....PERFECT! It was a pleasure doing business with your company.
I received my order last week and it arrived in a timely manner, exactly as I ordered and in perfect condition. Thanks so much for your help!
The package arrived with the personalized message you helped me get attached to my order. Much thanks
I was very pleased with my product I purchased and the fact that your site offered international shipping at an affordable price. I will definitely do business with your company again.
Great service, lovely duffel bag. My son-in-law was very pleased.
I love your website. Having purchased from you for several years and have always been pleased with your selection, price and fast accurate delivery. Keep up the good work!
Great price and prompt service. We will look at you again when the need arises in the future.