I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
My experience with Luggage Pros was excellent! The response to my order was prompt and the product was delivered on the exact date that was estimated. Everything is working great. I just used the suitcase for my vacation :)
I am very happy with my recent purchase from Luggage Pros. My intent was to purchase new luggage for my son, who is a recent college grad. The price I found was so good, I purchased a new set for my husband and I as well.
My online shopping experience was easy, hassle free and your descriptions/pictures on the site make the on-line experience worry free.
Have ordered several items from Luggage Pro over the past few years & have been completely satisfied with timeliness, price & quality of products.
Every was as expected. Shopped around but kept coming back to Luggage Pros for the free shipping and overall ease and low prices. Will definitely hear from me again!
I have ordered many items from Luggage Pros over the past few years for myself and as gifts. Your online ordering is extremely easy and your item selections are fantastic. Each item always has a great description with photo(s). Also, prices are always competitive.
With such great products and customer service I will definitely shop again at Luggage Pros!
My wife is incredibly happy with the bag i bought her from your site. Your prompt shipping, great prices, and astounding selection will have my family shopping with you again.
I love my carry on bag! It's awesome with my dog's picture on it. Love it! Thanks again!
I love my new luggage and I would recommend you to anyone. This type of customer service is nearly unheard of today. I will use Luggage Pros for all my luggage needs.