I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
I ordered the new luggage as a gift for my husband and he loved it. He will be using it this weekend for the first time and I can't wait to see if it makes his traveling easier and how the luggage holds up.
I'd like to thank you for your prompt service, fast delivery and great prices. I'd shop from your company again. Thanks again!
Just wanted to say my Granddaughter loved her new luggage. I will defiantly order from you again.
I will definitely be a return customer...fast delivery and quality product! Very pleased that the luggage racks were made in USA--thanks for offering these!
The world map is perfect. Your service was impeccable. My daughter loves her map. I actually need to order another one just like the one I ordered. Thanks so much!
I’m very satisfied with your service — I received my order 3 days early, from all the way across the country!
Thank you for an excellent transaction. My daughter loves her rolling briefcase and I'm sure it will get a lot of use during her teaching career! Great quality and value.
This was my second purchase from your company. Your quality and service are excellent so far. I will purchase again.
I was stoked over how the personalization had turned out. I had a picture of my mom's dogs placed on the luggage. She thought it was wonderful as well.
The entire process was a simple, easy and enjoyable experience for my wife and I. She loves her personalized luggage and we have kept it out to show our family and friends. I am sure we will be ordering from your company in the near future.