I appreciate your interest in your customers and their opinions. I wanted to let you know of my great experience with you guys!
I ordered a piece of luggage from you guys a week before I had to leave on vacation (I leave things to the last minute when I really shouldnt). I paid for the three day delivery option, and when getting online, I noticed that it was not scheduled to be delivered to me until after I was already supposed to be on the other side of the world. I called your customer service number on a saturday and spoke to a lovely gentleman who was unable to do anything on saturday, since things were closed and all, but assured me that I would get a phone call as soon as your offices opened on monday morning.
Monday morning, just as expected, I got that phone call, assuring me that my luggage would be on my doorstep in time, and it was.
I really do appreciate your great customer service and the attention that you pay to customers and their needs. I absolutely love my new carry on luggage and it's getting great use in my travels around the world.
Thanks again, you guys really rock
Emma D -a very greatful customer
I had a great experience with your company and got the luggage I needed just in time for my trip, while still saving a ton of money thanks to your sale price. Will definitely be recommending.
Thank you for the follow up email. I found you guys by searching online for a carry-on piece that I needed for a trip in a couple of weeks. The entire process of ordering to receiving was quick and painless. I found exactly what I needed (lucky for me it was on sale) and received it within a few days. I was a little skeptical about ordering luggage online without seeing it in person first, but it was such a good deal that I couldn't pass up and I was impressed when I received it.
I appreciate the thank you email...it's companies like yours that still believe in offering that "personal touch", which goes a long way. I will definitely be shopping with you again in the future!
I always by my Rimowa from you all even though there is now a store in SF. Great service.
The service and response and follow up from Luggage Pros has been phenomenal! I will definitely recommend Luggage Pros and make future purchases from you.
I purchased the makeup bags for my daughter. They arrived quickly and she loves them. They were a great price also. Thanks.
The luggage rack looks great in our guest room - it was the finishing touch!
My experience with Luggage Pros was great! Selection was great; prices were great and the items arrived very quickly and just as I expected!
This is the second time that I have ordered from your company and everything has been great. I will use you again and pass it on to my friends.
We received the three pieces and are currently using them on our vacation. They all are working fine. Interesting design on the hanging bags with the zipper on the side.
I have a trip to India in a week, after which I plan on submitting a review for my purchase. Given my past experiences with Travelpro luggage, and my purchasing experience with Luggage Pros, I imagine it will be a very positive one.
I am enjoying my wheeled bag very much. I have gotten numerous compliments. The handle goes up and down very easily. I work in a hospital and it's difficult to carry everything I may need. So I pull bag with me and everything is readily accessible.
Haven't used my new luggage yet but your company had the best prices, selection and customer service, period. Wouldn't hesitate to buy from you again in the future.