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| Luggage >> Policies >> Tumi Warranty | ||
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Tumi's Total Commitment Warranty Welcome to the world of Tumi--the finest brand of travel, business and lifestyle accessories. Since our founding in 1975, Tumi has been committed to providing our customers with an ownership experience that is second to none. Specifically, we make three promises to all of our customers: - 1. You will enjoy using innovative products that are designed and manufactured to be the best; - 2. You will experience world-class customer service for as long you own your product; - 3. For five (5) years after you purchase a Tumi product, virtually any problem that you encounter with the product will be covered by our warranty. Tumi's warranty is just a small part of the ownership experience that we provide to our customers, and you will find that it is straightforward and comprehensive. First Year of Ownership: Totally Worry Free For the first twelve (12) months of ownership, if any damage-including damage caused by airlines or wear and tear--happens to your Tumi product, Tumi will cover all repair expenses, including shipping costs to and from our repair facility. (The only exception to this is purely cosmetic damage, such as scratched leather.) Years Two through Five: Full Coverage Through your fifth year of ownership, Tumi will cover all of the repair costs for any problems that result from defective materials or workmanship, including any structural problems or damage from wear and tear. The only types of damage not covered by this portion of our warranty are damage caused by obvious abuse of the product and purely cosmetic damage. Your only responsibility is to ship your bag to us for repair, or take the bag to a Tumi store or authorized Tumi dealer, who will be happy to process the repair for a nominal handling and shipping fee. Many repairs can actually be handled right in the store, but if your bag does need to be sent to our facility, we will repair the bag quickly and ship it back at no cost to you. In those rare cases mentioned above where our warranty does not apply, we will promptly provide you with an estimate of any repair costs that may be involved. A Lifetime of Service We have never seen a product problem due to a manufacturing defect show up after five years of use, but we do have many customers with older bags that they would like to have refurbished, or to have broken or worn out parts replaced. For these customers, we offer a lifetime of courteous, responsive service and the highest quality repairs and refurbishment done at the lowest possible cost. Total Commitment The bottom line is that at Tumi, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You can reach us online, 24 hours a day, 7 days a week at our repair facility or call in the US 800.781.TUMI (8864) to speak with a customer service representative during normal business hours. (To contact Tumi customer service outside of the U.S., please see the list of international centers that follows.) Proof of Purchase Please save your store receipt as proof of purchase. This will be needed to facilitate your first year worry-free coverage. Additionally, this will serve as proof that your purchase was made at an authorized Tumi retailer. Our warranty services only apply to products that were purchased from an authorized Tumi store or dealer. CONTACT NUMBERS USA / Canada Tel: 800.781.8864 Europe Tel: +49.(0)2394.9198.0 Russia Tel: +7 (495) 787.91.06 South Africa Tel: +27.11.783.4636 United Kingdom Tel: +44 .(0)20.8731.3500 Japan Tel: +81.0120.006.267 Australia Tel: +61.2.9222.9811 Hong Kong Tel: +852.2882.8287 Singapore Tel: +65.6513.3589 Thailand Tel: +66.2.656.1221 T-Tech's Customer Commitment and Warranty Welcome to the world of T-Tech by Tumi. Since our founding in 1975, Tumi has been committed to providing our customers with an ownership experience that is second to none. Specifically, we make three promises to all of our T-Tech customers: - 1. You will enjoy using innovative products that are designed and manufactured to be the best; - 2. You will experience world-class customer service for as long you own your product; - 3. For three (3) years after you purchase a T-Tech product, virtually any problem that you encounter with the product will be covered by our warranty. The T-Tech warranty is just a small part of the ownership experience that we provide to our customers, and you will find that it is straightforward and comprehensive. First Year of Ownership: Totally Worry Free For the first twelve (12) months of ownership, if any damage-including damage caused by airlines or wear and tear--happens to your T-Tech product, Tumi will cover all repair expenses, including shipping costs to and from our repair facility. (The only exception to this is purely cosmetic damage, such as superficial scratches.) Years Two and Three: Full Coverage Through your third year of ownership, Tumi will cover all of the repair costs for any problems that result from defective materials or workmanship, including any structural problems or damage from wear and tear. The only types of damage not covered by our warranty are damage caused by obvious abuse of the product and purely cosmetic damage. Your only responsibility is to ship your bag to us for repair, or take the bag to a Tumi store or authorized Tumi dealer, who will be happy to process the repair for a nominal handling and shipping fee. Many repairs can actually be handled right in the store, but if your bag does need to be sent to our facility, we will repair the bag quickly and ship it back at no cost to you. In those rare cases mentioned above where our warranty does not apply, we will promptly provide you with an estimate of any repair costs that may be involved. A Lifetime of Service We have seldom seen a product problem due to a manufacturing defect show up after three years of use, but we do have many customers with older bags that they would like to have refurbished, or to have broken or worn out parts replaced. For these customers, we offer a lifetime of courteous, responsive service and the highest quality repairs and refurbishment done at the lowest possible cost. Total Commitment The bottom line is that at Tumi, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You can reach us online, 24 hours a day, 7 days a week at our repair facility or call in the US 800.781.TUMI (8864) to speak with a customer service representative during normal business hours. (To contact Tumi customer service outside of the U.S., please see the list of international centers that follows.) Proof of Purchase Please save your store receipt as proof of purchase. This will be needed to facilitate your first year worry-free coverage. Additionally, this will serve as proof that your purchase was made at an authorized Tumi retailer. Our warranty services only apply to products that were purchased from an authorized Tumi store or dealer. Tumi's Accessories Warranty Welcome to the world of Tumi accessories. Since our founding in 1975, Tumi has been committed to providing our customers with an ownership experience that is second to none. Specifically, we make three promises to all of our customers: - 1. You will enjoy using innovative products that are designed and manufactured to be the best; - 2. You will experience world-class customer service for as long you own your product; - 3. For two (2) years after you purchase Tumi small leather goods or accessories, virtually any problem that you encounter with the product will be covered by our warranty. Tumi's warranty is just a small part of the ownership experience that we provide to our customers, and you will find that it is straightforward and comprehensive. First Year of Ownership: Totally Worry Free For the first twelve (12) months of ownership, if any damage-including wear and tear--happens to your Tumi product, Tumi will cover all repair expenses, including shipping costs to and from our repair facility. (The only exception to this is purely cosmetic damage, such as scratched leather.) Year Two: Full Coverage Through your second year of ownership, Tumi will cover all of the repair costs for any problems that result from defective materials or workmanship or damage from wear and tear. The only types of damage not covered by this portion of our warranty are damage caused by obvious abuse of the product and purely cosmetic damage. Your only responsibility is to ship your item to us for repair, or take it to a Tumi store or authorized Tumi dealer, who will be happy to process the repair for a nominal handling and shipping fee. Many repairs can actually be handled right in the store, but if your item does need to be sent to our facility, we will repair it quickly and ship it back at no cost to you. In those rare cases mentioned above where our warranty does not apply, we will promptly provide you with an estimate of any repair costs that may be involved. A Lifetime of Service We have never seen an accessories product problem due to a manufacturing defect show up after two years of use, but we do have many customers with older items that they would like to have refurbished. For these customers, we offer a lifetime of courteous, responsive service and the highest quality repairs and refurbishment done at the lowest possible cost. Total Commitment The bottom line is that at Tumi, we are totally committed to keeping you happy about our products and our service. Once you have had the pleasure of owning and using our products, we hope that they will become your trusted companions for life. You can reach us online, 24 hours a day, 7 days a week at our repair facility or call in the US 800.781.TUMI (8864) to speak with a customer service representative during normal business hours. (To contact Tumi customer service outside of the U.S., please see the list of international centers that follows.) Proof of Purchase Please save your store receipt as proof of purchase. This will be needed to facilitate your first year worry-free coverage. Additionally, this will serve as proof that your purchase was made at an authorized Tumi retailer. Our warranty services only apply to products that were purchased from an authorized Tumi store or dealer. |
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