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Travelpro Warranty
Warranty Information
Congratulations! You have purchased the finest luggage available.
The Travelpro Collection gives you total confidence, and is supported by a
comprehensive warranty against defects in materials and workmanship. In the
unlikely event that a problem occurs with your luggage as a result of
defective materials or workmanship, we will repair your bag (or replace it,
if repair is not possible) at our expense. Simply contact Travelpro at
1-800-741-7471 to locate the nearest repair facility. You will only be
responsible for shipping charges to the repair center or Travelpro. We will
take care of the rest.
The Travelpro warranty covers defects in materials
and workmanship but does not cover normal wear and tear or damages caused by
abuse, mishandling, accidental damage, inappropriate selection, or
carelessness caused by an airline or common carrier. Luggage is designed to
protect its contents. In the course of normal handling, your luggage may
suffer minor cuts, scratches, dents or soil. Certain components such as
wheels, bumper feet, leather, etc. will show wear. This wear is not covered
under the warranty.
Travelpro will provide prompt refurbishment services at
a nominal cost. Note: Please examine your luggage carefully for damage
before leaving the airport and immediately report any damage to the baggage
service center of the airline on which you traveled. Damage caused by the
airline is the airlinešs responsibility and must be claimed to the airline
at the time damage occurs. By not following this procedure, you risk that
the damage will not be covered under airline policy or Travelpro warranty.
As the inventor of The Original Rollaboard, Travelpro is committed to delivering value to our customers with the highest quality
products that will enhance your travel experience.
Whether traveling by air, sea, road or rail, the Travelpro Platinum5 Collection gives you total confidence and is supported by a
comprehensive Warranty against any defects in materials or workmanship for the life of the bag.
You can trust that Platinum5 will hold up to the rigors of frequent travel, but occasionally common carriers mishandle your bag
and damage occurs. The Platinum5 Worry-Free Warranty covers such functional repairs.
This warranty does not cover cosmetic wear, lost or stolen bags, or damage to personal property or contents. Our professionals in
Customer Service can answer any questions you may have concerning the repair or refurbishing of your Platinum5 product.Simply call
1-800-741-7471 for assistance
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