1. What is the warranty coverage?
The limited warranty information sent out on each cart reads: "Kart-a-Bag is warranted for a period of ten years against defects in materials and workmanship. This warranty service will be provided at no charge to the customer, except shipping and handling costs."
A. Joliet repair station: Requires a proper Return Authorization.
B. West Coast repair station: Just ship it to that address with address and telephone number.

2. What we will do:
Kart-a-Bag will, at its discretion, repair without charge, any unit that fails due to a defect in materials or workmanship. Parts and labor are included.

3. How to obtain service:
A. Joliet repair station: Prior to returning merchandie, you must contact our office to obtain an RA (Return Authorization) number. You may either call during the business day or fax in your request.
B. West Coast repair station: RA isn't required.
C. Both repair stations require: You must send you unit freight prepaid. Please add a check or money order in the same amount (as the cost to ship the cart for repair) to cover return shipping costs. No C.O.D. shipments will be accepted.

4. What is not covered: This warranty does not cover damage caused by:
(1) normal wear and tear,
(2) abuse or neglect,
(3) damage by a common carrier. Kart-a-Bag reserves the right to determine what constitutes unreasonable use, and therefore whether a repair is subject to the warranty agreement.

This limited warranty is the only express warranty by Kart-a-Bag. Kart-a-Bag authorizes a dealer or any other person to vary the terms of this warranty or make any other express warranties or guarantee