KIVA's Guarantee of Quality
Every KIVA product comes with our guarantee that it will be free from material and manufacturing defects for the life of the product. If such a defect should appear, we will repair or replace the product (at our option) free of charge. Please call our Customer Service Department for prior authorization (1-800-645-8818). This guarantee does not cover damage caused by an airline or other common carrier. If such damage occurs in transit, we recommend that the consumer file a claim immediately with the responsible carrier.