Thank you for purchasing a fine Kenneth Cole New York product. We take great pride in our products and their workmanship. For that reason, our Kenneth Cole New York product is backed with a Lifetime Limited Warranty. Your satisfaction is of concern to us and our objective is to be certain that the product you purchase provides you with both quality and value. However, please note that while our products are handcrafted using the finest materials available, our warranty is not unconditional. Our warranty does not cover product damage that may result from abuse of the product, normal wear and tear, or damage by common carrier or airline. Our warranty also specifically excludes damage to product contents (including, but not limited to, portable computers/printers, cellular phones, etc.) due to the failure of the product. We respectfully reserve the right, at our option, to repair or replace the merchandise.

For complete details, or if you should have any questions or comments, please call us at 1-800-457-2838 or send an email to: kcolerepair@herit.com. For warranty and repair evaluation, simply send the product to us, and we'll take care of the rest. We will professionally repair it, or, in the event a repair is not possible, replace it with a similar item. Please include your name and return address information, phone number and email address, along with a $5.00 check for handling/processing. Repairs or replacements are usually returned within 2 weeks, and we'll contact you if there are any problems.