We hand-craft each item to the best of our manufacturing capabilities and we pride ourselves on having a very low number of warranty repair claims. We use only the finest and most durable materials available, however, since all of our items are handcrafted, human error may occur. Our leather products are designed to improve with age. Slight marks and scratches, earned from normal use enhance the character of the item. The beauty of this leather is that it wears and shapes itself to you over time and becomes more appealing.

Each Jack Georges® product comes with a lifetime warranty. This warranty entitles the buyer to repairs due to defective parts or workmanship. This warranty is valid for the life of the product and does not cover normal wear and tear, which includes scratches or abnormal abuse of the materials. This warranty is not designed to be used as a replacement policy through the manufacturer. Product maintenance or refurbishing is available for a nominal charge.

In the unlikely event that your Jack Georges® product should need repair, claims should be processed directly through our repair department. Our policy is simple. Once the item is sent back to us, it is repaired and shipped directly back to you within 24 hours of receipt. Please send the item prepaid to:

Jack Georges, Inc®
Attn: Repair Dept.
823 Main Avenue
Passaic, NJ 07055
Tel: (973) 777-6999
Fax: (973) 777-6028