At Hobo International, quality is the hallmark of our business. We are recognized for offering merchandise that has been carefully designed and produced to meet our high standards. It is our intention that our guarantee be as highly regarded as our products. We will repair, at our cost, any manufacturing defect within one year of purchase. Examples of qualified manufacturing defects include problems with zipper construction, loose stitching, hardware or lining. We encourage you to return your bag directly to the retailer where you purchased the bag. Every retailer has a different policy, but we work very closely with our retailers to ensure that everything goes smoothly and that you are happy. If your retailer will not help you with your repair, repair requests can be directed to our repair department at repairs@hobobags.com or 800.277.HOBO, extension 36. Our usual repair time is six to eight weeks.

As with any leather accessory, wear and tear will occur with normal use. It should be expected that over time leather may fade or spot and that edges and corners may show signs of wear. This is a natural and normal process and is not covered by the Hobo International guarantee. Regrettably, we also cannot guarantee or replace products damaged by abuse or mishandling, including exposure to moisture, severe tears in leather or lining and ink marks or stains. We are happy to recommend solutions for improving your bag's appearance should natural wear and tear diminish its condition.