Luggage Pros Corporate Vision

Core Purpose

To provide products and resources that enriches and simplifies people’s lives.

Core Values

Customer Service

Our primary focus will be to solve our customers’ problems and simplify their lives. We will seek to understand each customer’s unique needs and draw upon an unmatched level of product knowledge to deliver a solution that exceeds their expectations and breeds loyalty. We will ‘WOW’ our customers with the level of service they receive.

Honesty and Integrity

We will act with integrity and professionalism in our dealings with each other and our business partners. We carry ourselves with the pride that comes from doing the right thing legally, ethically and morally. Our relationships – both internal and external – will be built on a foundation of trust, respect, and honesty.

Accountability

We are accountable to our customers, vendors and employees. Personal accountability and individual contribution is paramount to the success of Luggage Pros. We will recognize and celebrate positive contributions, but also acknowledge, correct, and learn from our mistakes.

Employee Engagement

We will contribute to a secure, supportive, and inspiring work environment. We will create a culture that offers challenging and rewarding work opportunities that nurture personal and professional growth. We will reward hard-work, commitment, and initiative but also recognize the importance of work/life balance.

Entrepreneurial Spirit

We will continually drive towards identifying and creating opportunities. Energetically and innovatively, we will pursue these opportunities in an effort to bring visions to life. We will never be satisfied.

Testimonials
  • I love my carry on bag! It's awesome with my dog's picture on it. Love it! Thanks again!

    ~ Lili

  • I love my new luggage and I would recommend you to anyone. This type of customer service is nearly unheard of today. I will use Luggage Pros for all my luggage needs.

    ~ Jacqui

  • We have purchased a number of pieces of luggage from Luggage Pros and have been very pleased with each and every purchase. The price is always exceptional, especially if it is on sale, something my wife likes, shipping is quick and we’ve never had a bad experience.

    ~ Sam

  • I absolutely love my luggage! I must say I shopped around and your prices were amazing compared to other sites! Also tracking my package was really easy and it arrived so fast!

    ~ Karen

  • Great site, great products, easy to use, and was amazed at how fast the items were delivered! I would HIGHLY recommend Luggage Pros to others and would definitely use it again. I am in need of another piece of luggage and will go through Luggage Pro again.

    ~ Don

  • We’ve made two small purchases from Luggage Pros and neither could have been any better. We only wish more companies performed the way yours does. Thanks for great products and fantastic customer service.

    ~ Bonnie

  • I would like to tell you that I love my personalized suitcase and have and will continue to recommend your company to as many people as I can. If I am ever looking for luggage in the future I will always use Luggage Pros.

    ~ Jemma

  • Easy, quick, and product just as advertised. I will certainly recommend you to others who need luggage. Thanks so much.

    ~ Denise

  • Working with your company was seamless. We received the product in a timely fashion, undamaged, and as described. I will recommend and shop with you again. Thanks!

    ~ Charles

  • We were very happy with the service we received from Luggage Pros and we really like the suitcase we bought. We'll for sure keep you all in mind when we are in the market for a suitcase again.

    ~ Justin