ON ORDERS OVER $99
To provide products and resources that enriches and simplifies people’s lives.
Our primary focus will be to solve our customers’ problems and simplify their lives. We will seek to understand each customer’s unique needs and draw upon an unmatched level of product knowledge to deliver a solution that exceeds their expectations and breeds loyalty. We will ‘WOW’ our customers with the level of service they receive.
We will act with integrity and professionalism in our dealings with each other and our business partners. We carry ourselves with the pride that comes from doing the right thing legally, ethically and morally. Our relationships – both internal and external – will be built on a foundation of trust, respect, and honesty.
We are accountable to our customers, vendors and employees. Personal accountability and individual contribution is paramount to the success of Luggage Pros. We will recognize and celebrate positive contributions, but also acknowledge, correct, and learn from our mistakes.
We will contribute to a secure, supportive, and inspiring work environment. We will create a culture that offers challenging and rewarding work opportunities that nurture personal and professional growth. We will reward hard-work, commitment, and initiative but also recognize the importance of work/life balance.
We will continually drive towards identifying and creating opportunities. Energetically and innovatively, we will pursue these opportunities in an effort to bring visions to life. We will never be satisfied.
We are very pleased with our new luggage from Luggage Pros. I can't recall how many times we have purchased from your online store but each time we have received our luggage in perfect condition and in a timely manner. The price has been great as well.
~ Liz & Stu
Really like the product and very fast service!! :-)
I received my personalized luggage tag several weeks ago. I want to thank you for such a great quality item. It printed out well and looks like it will last for a very long time. THANKS again. I will definitely be doing repeat business again.
I was amazed at how quickly I received the luggage that I ordered. I ordered it on a Friday and received it by the next day.
My experience with Luggage Pros was fabulous! Your customer service representatives are very knowledgeable and courteous. All of our needs were met and my husband and I will continue to purchase in the future from Luggage Pros.
Thanks! I have the smaller TPro Bold and I'm sure I will get a lot of use from the bigger one. What a great design and thanks for the prompt service.
Our staff installed the coat/hat rack earlier this week, and it looks great… we are very happy with it. We will keep your company in mind in the future as the need arises!
Thanks for handling my order - your service was friendly and considerate. My new suitcase arrived soon after and it looks like it's up for the job of getting my stuff to France and back.
I'm very happy with my purchase and with the easy customer experience I had with your company.
The bag is really very nice. We will be using it for the first time next weekend. The bag is exactly as described, actually even better, it arrived promptly, and your service is excellent. We will be doing business with you in the future.