Luggage Pros Corporate Vision

Core Purpose

To provide products and resources that enriches and simplifies people’s lives.

Core Values

Customer Service

Our primary focus will be to solve our customers’ problems and simplify their lives. We will seek to understand each customer’s unique needs and draw upon an unmatched level of product knowledge to deliver a solution that exceeds their expectations and breeds loyalty. We will ‘WOW’ our customers with the level of service they receive.

Honesty and Integrity

We will act with integrity and professionalism in our dealings with each other and our business partners. We carry ourselves with the pride that comes from doing the right thing legally, ethically and morally. Our relationships – both internal and external – will be built on a foundation of trust, respect, and honesty.

Accountability

We are accountable to our customers, vendors and employees. Personal accountability and individual contribution is paramount to the success of Luggage Pros. We will recognize and celebrate positive contributions, but also acknowledge, correct, and learn from our mistakes.

Employee Engagement

We will contribute to a secure, supportive, and inspiring work environment. We will create a culture that offers challenging and rewarding work opportunities that nurture personal and professional growth. We will reward hard-work, commitment, and initiative but also recognize the importance of work/life balance.

Entrepreneurial Spirit

We will continually drive towards identifying and creating opportunities. Energetically and innovatively, we will pursue these opportunities in an effort to bring visions to life. We will never be satisfied.

Testimonials
  • Just a quick note to let you know I had an excellent experience with Luggage Pros. From the initial ordering process to the delivery, everything went seamlessly.

    ~ Beverly

  • I recently purchased a new leather briefcase for my fiance as his wedding gift. He loved it! He was so happy with the quality of the leather and the design of the briefcase. So thank you very much for having good quality materials at a reasonable price.

    ~ Missy

  • I am extremely pleased with my purchase. Thank you for the great price, fast shopping and excellent customer service! I will be ordering from you all again in the future.

    ~ Susannah

  • My daughter loves her map, it is a wonderful addition to her dream of traveling. Thanks so much for your wonderful customer service.

    ~ Terrie

  • I could not be more content. I am completely satisfied and would recommend this site to all my family and friends. Greats products, Great prices, and Superb customer service.

    ~ Daniel

  • My girlfriend absolutely loves the bag with our pictures on it. Thanks for the great service.

    ~ Roman

  • LOVE, LOVE, LOVE my bag! The shipment came to me quickly and it was even better that I expected. Thanks so much for providing a great service and product. I will refer everyone I know to your website.

    ~ Cecily

  • I have found not only your deals but also your service outstanding. I would definitely choose your website again in the future and I will gladly recommend it to my friends.

    ~ Ferenc

  • I recently returned from a flight... luggage worked perfectly! It is exactly what I hoped for. The service was superb... I definitely will recommend you to others!

    ~ Patti

  • Yes, I have had good experiences with Luggage Pros. This is the 7th Travelpro suitcase that I've purchase from Luggage Pros over the years. Keep up the good work.

    ~ Claude