Luggage Pros Corporate Vision

Core Purpose

To provide products and resources that enriches and simplifies people’s lives.

Core Values

Customer Service

Our primary focus will be to solve our customers’ problems and simplify their lives. We will seek to understand each customer’s unique needs and draw upon an unmatched level of product knowledge to deliver a solution that exceeds their expectations and breeds loyalty. We will ‘WOW’ our customers with the level of service they receive.

Honesty and Integrity

We will act with integrity and professionalism in our dealings with each other and our business partners. We carry ourselves with the pride that comes from doing the right thing legally, ethically and morally. Our relationships – both internal and external – will be built on a foundation of trust, respect, and honesty.

Accountability

We are accountable to our customers, vendors and employees. Personal accountability and individual contribution is paramount to the success of Luggage Pros. We will recognize and celebrate positive contributions, but also acknowledge, correct, and learn from our mistakes.

Employee Engagement

We will contribute to a secure, supportive, and inspiring work environment. We will create a culture that offers challenging and rewarding work opportunities that nurture personal and professional growth. We will reward hard-work, commitment, and initiative but also recognize the importance of work/life balance.

Entrepreneurial Spirit

We will continually drive towards identifying and creating opportunities. Energetically and innovatively, we will pursue these opportunities in an effort to bring visions to life. We will never be satisfied.

Testimonials
  • Thanks! I have the smaller TPro Bold and I'm sure I will get a lot of use from the bigger one. What a great design and thanks for the prompt service.

    ~ Cindy

  • Our staff installed the coat/hat rack earlier this week, and it looks great… we are very happy with it. We will keep your company in mind in the future as the need arises!

    ~ Claudia

  • Thanks for handling my order - your service was friendly and considerate. My new suitcase arrived soon after and it looks like it's up for the job of getting my stuff to France and back.

    ~ Bethany

  • I'm very happy with my purchase and with the easy customer experience I had with your company.

    ~ Steve

  • The bag is really very nice. We will be using it for the first time next weekend. The bag is exactly as described, actually even better, it arrived promptly, and your service is excellent. We will be doing business with you in the future.

    ~ Fay

  • I was satisfied with the quality of your services and I have recommended you to my friend who has purchased the same tote bag as I did.

    ~ Robert

  • I had a wonderful experience with Luggage Pros which I had a chance to order a bag from your company. Everything going as good as I expect! We love the bag, the quality and color.

    ~ Yi

  • I have ordered from your company for the past two years. Any questions, credits, etc. are always addressed promptly and very courteously by any staff member I have had the pleasure to speak with.

    ~ Paul

  • I'm actually on a plane right now, flying from Seattle to Boston, with my new TravelPro rolling tote just overhead. So far, I really like the bag; great size, seems to be great quality.

    ~ Scott

  • Wow. That’s a nice level of service. Good for you. I’m using my travel purse, here at home, on a regular basis. Love it.

    ~ Leslie