Luggage Pros Corporate Vision

Core Purpose

To provide products and resources that enriches and simplifies people’s lives.

Core Values

Customer Service

Our primary focus will be to solve our customers’ problems and simplify their lives. We will seek to understand each customer’s unique needs and draw upon an unmatched level of product knowledge to deliver a solution that exceeds their expectations and breeds loyalty. We will ‘WOW’ our customers with the level of service they receive.

Honesty and Integrity

We will act with integrity and professionalism in our dealings with each other and our business partners. We carry ourselves with the pride that comes from doing the right thing legally, ethically and morally. Our relationships – both internal and external – will be built on a foundation of trust, respect, and honesty.

Accountability

We are accountable to our customers, vendors and employees. Personal accountability and individual contribution is paramount to the success of Luggage Pros. We will recognize and celebrate positive contributions, but also acknowledge, correct, and learn from our mistakes.

Employee Engagement

We will contribute to a secure, supportive, and inspiring work environment. We will create a culture that offers challenging and rewarding work opportunities that nurture personal and professional growth. We will reward hard-work, commitment, and initiative but also recognize the importance of work/life balance.

Entrepreneurial Spirit

We will continually drive towards identifying and creating opportunities. Energetically and innovatively, we will pursue these opportunities in an effort to bring visions to life. We will never be satisfied.

Testimonials
  • I have found not only your deals but also your service outstanding. I would definitely choose your website again in the future and I will gladly recommend it to my friends.

    ~ Ferenc

  • I recently returned from a flight... luggage worked perfectly! It is exactly what I hoped for. The service was superb... I definitely will recommend you to others!

    ~ Patti

  • Yes, I have had good experiences with Luggage Pros. This is the 7th Travelpro suitcase that I've purchase from Luggage Pros over the years. Keep up the good work.

    ~ Claude

  • Very happy with quality and price with fast service, ordered on-line, for the second time and did not realize the source was in my backyard in Wayzata, MN.

    ~ Peter

  • The luggage was perfect. I could not be happier. It is a gift to a college student who is going to Peru in June. She will be working with underprivileged children in Trujillo, Peru. She will be so excited when she receives them.

    ~ Gloria

  • I'm so very happy that I found you online! You provided us with excellent service and a good product. I will telling my friends about you too!

    ~ Barbara

  • I was impressed with the speed my order was filled and delivered. Although I will not be using the rolling duffle for another month or two it seems to be what I expected. I also like the color and overall look of the bags.

    ~ Virginia

  • I am very satisfied with the order I received. I ordered this for my sister’s birthday present. I put a picture of her dog on the front and I know she will love it. I’m so satisfied I plan to order another one for myself.

    ~ Gloria

  • We are very pleased with our new luggage from Luggage Pros. I can't recall how many times we have purchased from your online store but each time we have received our luggage in perfect condition and in a timely manner. The price has been great as well.

    ~ Liz & Stu

  • Really like the product and very fast service!! :-)

    ~ Doug