Luggage Pros Corporate Vision

Core Purpose

To provide products and resources that enriches and simplifies people’s lives.

Core Values

Customer Service

Our primary focus will be to solve our customers’ problems and simplify their lives. We will seek to understand each customer’s unique needs and draw upon an unmatched level of product knowledge to deliver a solution that exceeds their expectations and breeds loyalty. We will ‘WOW’ our customers with the level of service they receive.

Honesty and Integrity

We will act with integrity and professionalism in our dealings with each other and our business partners. We carry ourselves with the pride that comes from doing the right thing legally, ethically and morally. Our relationships – both internal and external – will be built on a foundation of trust, respect, and honesty.

Accountability

We are accountable to our customers, vendors and employees. Personal accountability and individual contribution is paramount to the success of Luggage Pros. We will recognize and celebrate positive contributions, but also acknowledge, correct, and learn from our mistakes.

Employee Engagement

We will contribute to a secure, supportive, and inspiring work environment. We will create a culture that offers challenging and rewarding work opportunities that nurture personal and professional growth. We will reward hard-work, commitment, and initiative but also recognize the importance of work/life balance.

Entrepreneurial Spirit

We will continually drive towards identifying and creating opportunities. Energetically and innovatively, we will pursue these opportunities in an effort to bring visions to life. We will never be satisfied.

Testimonials
  • Wonderful experience. Will definitely shop with you again when I need another bag.

    ~ Jennifer

  • I had a very positive experience with Luggage Pros from beginning to end.

    ~ Terry-Ann

  • Thanks so much for another perfect purchase from Luggage Pros. The deal and value for the money was second to none. We will certainly be making good use of these for our trip to Las Vegas!

    ~ Elizabeth

  • The luggage is excellent quality. The delivery was quick. I would definitely order from Luggage Pros again. Thank you for your service.

    ~ Dee

  • This is my second order from Luggage Pros and I wanted to tell you how pleased I am to have found your website. Not only the prices and selection are outstanding, but the service and delivery time has been excellent.

    ~ Susan

  • My experience with Luggage Pros was great. I received my luggage in a few days, when expected, and was able to use them for my trip to Mexico.

    ~ Sunny

  • I bought several bags from Luggage Pros. You guys always have great service, good selection, and low prices. I'm using my newest, aluminum Rimowa bag right now (writing from the airport lounge). I love it!

    ~ Pete

  • I will be sure to buy from you again in the future. The service was great and I love the new piece of luggage that I bought form you.

    ~ Debra

  • I received the rolling duffel a few days ago, and it's exactly what I need. I appreciate the speed in which it arrived. Luggage Pros will continue to be my 'go-to' shop for luggage.

    ~ Dave

  • The tags were so good, we’ve ordered another two dozen. Many thanks!

    ~ Angela