Luggage Pros Corporate Vision

Core Purpose

To provide products and resources that enriches and simplifies people’s lives.

Core Values

Customer Service

Our primary focus will be to solve our customers’ problems and simplify their lives. We will seek to understand each customer’s unique needs and draw upon an unmatched level of product knowledge to deliver a solution that exceeds their expectations and breeds loyalty. We will ‘WOW’ our customers with the level of service they receive.

Honesty and Integrity

We will act with integrity and professionalism in our dealings with each other and our business partners. We carry ourselves with the pride that comes from doing the right thing legally, ethically and morally. Our relationships – both internal and external – will be built on a foundation of trust, respect, and honesty.

Accountability

We are accountable to our customers, vendors and employees. Personal accountability and individual contribution is paramount to the success of Luggage Pros. We will recognize and celebrate positive contributions, but also acknowledge, correct, and learn from our mistakes.

Employee Engagement

We will contribute to a secure, supportive, and inspiring work environment. We will create a culture that offers challenging and rewarding work opportunities that nurture personal and professional growth. We will reward hard-work, commitment, and initiative but also recognize the importance of work/life balance.

Entrepreneurial Spirit

We will continually drive towards identifying and creating opportunities. Energetically and innovatively, we will pursue these opportunities in an effort to bring visions to life. We will never be satisfied.

Testimonials
  • I’m very happy with the purchase and the promptness of the shipping. I refer people to your company all the time, because I think your pricing is good and your service is excellent. I travel a lot and many friends rely on me for packing and suitcase tips!

    ~ Suzie

  • Your customer service is first-rate. Every other retailer could take a lesson from you. Thank you! Thank you! Thank you for renewing my faith in good business. We will use you again and recommend you highly.

    ~ Nici

  • I have been very happy with all the TravelPro pieces I have purchased from Luggage Pros. The service is fast, the prices are great and the products are top notch.

    ~ Vicky

  • Thank you for the product! My boyfriend really liked them and I was also impressed with the craftsmanship.

    ~ Xochitl

  • I just want to thank you so much. I love my piece of luggage and it was on my doorstep in 2 days. Excellent service.

    ~ Beth

  • I have over the years purchased several pieces of luggage from your company and your deals and quality are magnificent.

    ~ Barry

  • My wife and I have now purchased two separate items through Luggage Pros. The service and products have been very good. I have no problem in recommending your site to people that are looking for luggage.

    ~ Christopher

  • I was impressed by the selection, price and quick delivery. This from someone not easily impressed.

    ~ Ted

  • I am very very happy with my suitcase, and the time it took to receive it. When I am ready to replace the next piece you can bet your bottom dollar that I will be a repeat customer.

    ~ Mark

  • Thank you for your dedication to excellence. My experience was outstanding. My luggage arrived as scheduled and met my expectations on quality and the description. I will recommend your site to my friends.

    ~ Barbara