Luggage Pros Corporate Vision

Core Purpose

To provide products and resources that enriches and simplifies people’s lives.

Core Values

Customer Service

Our primary focus will be to solve our customers’ problems and simplify their lives. We will seek to understand each customer’s unique needs and draw upon an unmatched level of product knowledge to deliver a solution that exceeds their expectations and breeds loyalty. We will ‘WOW’ our customers with the level of service they receive.

Honesty and Integrity

We will act with integrity and professionalism in our dealings with each other and our business partners. We carry ourselves with the pride that comes from doing the right thing legally, ethically and morally. Our relationships – both internal and external – will be built on a foundation of trust, respect, and honesty.

Accountability

We are accountable to our customers, vendors and employees. Personal accountability and individual contribution is paramount to the success of Luggage Pros. We will recognize and celebrate positive contributions, but also acknowledge, correct, and learn from our mistakes.

Employee Engagement

We will contribute to a secure, supportive, and inspiring work environment. We will create a culture that offers challenging and rewarding work opportunities that nurture personal and professional growth. We will reward hard-work, commitment, and initiative but also recognize the importance of work/life balance.

Entrepreneurial Spirit

We will continually drive towards identifying and creating opportunities. Energetically and innovatively, we will pursue these opportunities in an effort to bring visions to life. We will never be satisfied.

Testimonials
  • My recent purchase through Luggage Pros was easy and delivery was quick. I knew the brand I wanted, found the suitecase within minutes and the purchase was completed very quickly. The bag arrived intact and is exactly what I wanted.

    ~ Ann

  • You guys were excellent. After I placed the order and received notification that the order would deliver by Friday, just like clockwork, it did deliver on Friday just in time for me to use on my next trip. Thanks, you guys do a great job.

    ~ Ken

  • I am very pleased with your excellent customer service skills. You helped me with placing my order and I received it quickly. I'm excited to use my new luggage for the first time soon. This was my second order from your company.

    ~ Sherry

  • The luggage looks and operates great. I would not hesitate to use your company again when purchasing similar products.

    ~ Gregory

  • I can tell you that my order was trouble free. I really like the tags I purchased. I would definitely order from Luggage Pros again.

    ~ Shernea

  • We got good advice, good luggage at very good prices, and prompt delivery. Therefore, we recommended your store to a neighbor and she also ordered.

    ~ Calvin

  • My order was perfect and I thank you for the great service. My shopping experience has been very enjoyable and as your name suggests, very professional. I will not hesitate in future to shop again at Luggage Pros :-)

    ~ Suzette

  • Excellent. I had to change my order because I'd ordered a size bag larger than I wanted, and your staff was able to change the order accurately and were very courteous. Thanks for a very good experience.

    ~ Joyce

  • We love the luggage, have owned TravelPro in the past look forward to using the lightweight set soon.

    ~ Vince

  • Love your business and my new luggage. I am, and will continue to be, a loyal customer.

    ~ Jeff