Credit Card Security

Shop Online with Confidence at Luggage Pros

Providing you with a secure online experience is a high priority of at Luggage Pros. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your personal information is safeguarded. Your transactions are not only supported by industry-standard data encryption, but also protected by Luggage Pros's Secure Shopping Guarantee.

Please take a moment to read about the steps that we have taken to help protect your information and make your online transmissions safer. We also invite you to review the steps you can take to help protect yourself further.

Secure Shopping Guarantee

With our web site, you never have to worry about your credit card safety. If unauthorized charges are made to your credit card as a result of shopping with us, you will not be held accountable.

Under the Fair Credit Billing Act, federal law limits your responsibility for unauthorized charges up to $50.00. This means that your bank cannot hold you liable for more than $50.00 of fraudulent charges.

If your bank does hold you liable for any of this $50.00, we will cover the entire liability for you, up to the full $50.00.

We will cover this liability only if the unauthorized use of your credit card for purchases made at our web site resulted through no fault of your own.

Reporting Unauthorized Charges

In the highly unlikely event that you discover unauthorized charges on your credit card within 60 days of your purchase on our web site, here's what to do:



We'll protect you. For security purposes, our fraud department will confirm your claim. If the fraudulent charges resulted through no fault of your own, we will then credit your credit card up to a maximum of $50 and send you a letter that confirms our reimbursement.

Protecting You Against Fraud

Data encryption.

To help protect your credit card number and personal information, we encrypt every order. Encryption is a process by which we use software to scramble your credit card number and personal information in transit to Luggage Pros.

Positive identification.

Luggage Pros store website is registered with site identification authorities to enable your browser to confirm our store's identity before any transmission is sent. With this technology, the identity of our site is automatically confirmed behind the scenes prior to the transmission of any customer information requested to complete an online order your data reaches your intended target or your browser notifies you (prior to your sending any personal information) that the potential receiving site looks suspicious and should be avoided.

Privacy Concerns.

If concerned only about the privacy of your credit card information, we encourage you to submit your order electronically by fax or email without a credit card number and a sales representative will contact you to obtain this information. If you are still uncomfortable with submitting your personal information via the Internet for any reason, please feel free to contact us over the phone to complete your order.

Your privacy is important to us. View our privacy information here.



With these security measures in place, you can also feel confident that every credit card transaction you make at Luggage Pros is protected by the Secure Shopping Guarantee . For more details, take a look at this guarantee above.

We hope that once you understand the measures we employ and the steps you can take to protect yourself, you'll be as confident about the security of your transactions and personal information as we are. The end result? When you buy online with Luggage Pros, you can buy with a measure of confidence.

Testimonials
  • Lowest price, fast free shipping. What more can you ask for. I have already recommended you to friends. I'm looking forward to using our new Spinners on our trip to Cancun in two weeks.

    ~ Jim

  • My experience with Luggage Pros was excellent. The order shipped promptly, the price was lower than I anticipated, and the product exceeded my expectations.

    ~ Deborah

  • Great website, service, pricing, product….definitely would order again! I bought two sets of Samsonite for each of my daughters…and they love them!

    ~ Sandra

  • Very good service. Helpful on the phone. Great that there is no mailing expense and returns are also gratis. I appreciate the ease of Luggagepros and I love my Rimowa suitcases -- I have now bought three!!

    ~ Chloe

  • This was my second time buying leather goods from Luggage Pro and once again I am totally satisfied. My husband loves the briefcase. Thanks for great products and great service.

    ~ Aurora

  • Thank you for a beautiful piece of luggage as a gift for my mother-in-law! It was a huge success! We're considering ordering more as gifts to others in the family.

    ~ Rose

  • Very satisfied. Delivery was speedy and luggage came in mint condition. Thank you for your prompt service, and the price was very good too!

    ~ Adrian

  • Suitcase arrived in a timely manner and as ordered. Thanks for the ease of ordering.

    ~ Margo

  • I was very pleased with the garment bag that I purchased. When I arrived at my destination, the gown I purchased for a wedding (which was the reason I purchased the garment bag to begin with) arrived perfectly. I would highly recommend the product and your company.

    ~ Annette

  • This was my 3rd order with luggage pros and it was once again a pleasure. Your staff members are incredibly polite and helpful and it is a pleasure to deal with them. My order was correct and arrived promptly.

    ~ Gina