ON ORDERS OVER $99
If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).
Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.
Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.
At Luggage Pros, customer satisfaction is our top priority. To ensure your satisfaction, we offer a 30-Day Money Back Guarantee on new and unused merchandise. Luggage Pros is confident that you will love your new items, but in the event that they do not meet your needs or you have changed your mind, simply contact one of our Customer Account Specialists at 1-800-595-5456 or [email protected] within 30 days of purchase to take advantage of our Easy Return Policy. We will issue you a pre-paid FedEx label for the item(s) you wish to return and simply deduct a flat fee of $6.95 from your refund to cover return shipping and handling costs. Please note that any original shipping charges will not be refunded.
If you would like to exchange your item(s) for something that better suits your needs, we can take care of this for you without deducting any return shipping fees from your refund. To qualify for our Free Exchange Policy, the item to be exchanged must be in new, unused condition; the original order must have been shipped within the 48 contiguous states; and the new order must be at least 50% of the purchase price of the original order. Any outbound shipping fees that would apply under our standard shipping policy would be applicable to the new order.
I ordered the new luggage as a gift for my husband and he loved it. He will be using it this weekend for the first time and I can't wait to see if it makes his traveling easier and how the luggage holds up.
I'd like to thank you for your prompt service, fast delivery and great prices. I'd shop from your company again. Thanks again!
Just wanted to say my Granddaughter loved her new luggage. I will defiantly order from you again.
I will definitely be a return customer...fast delivery and quality product! Very pleased that the luggage racks were made in USA--thanks for offering these!
The world map is perfect. Your service was impeccable. My daughter loves her map. I actually need to order another one just like the one I ordered. Thanks so much!
I’m very satisfied with your service — I received my order 3 days early, from all the way across the country!
Thank you for an excellent transaction. My daughter loves her rolling briefcase and I'm sure it will get a lot of use during her teaching career! Great quality and value.
This was my second purchase from your company. Your quality and service are excellent so far. I will purchase again.
I was stoked over how the personalization had turned out. I had a picture of my mom's dogs placed on the luggage. She thought it was wonderful as well.
The entire process was a simple, easy and enjoyable experience for my wife and I. She loves her personalized luggage and we have kept it out to show our family and friends. I am sure we will be ordering from your company in the near future.