Free Returns Policy

Standard Return Policy - If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).

Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.

Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.

All International and APO/FPO sales are final. Luggage Pros does not accept International or APO/FPO returns.

  • The free return offer is not available on items being returned from outside the contiguous United States or bulk orders where a restocking fee may be applied by the manufacturer.
  • Luggage Pros does not accept returns on personalized merchandise.
  • All products must be returned in box or envelope.
  • Lump sum promotional discounts ($20 off your order) will be distributed across all applicable products. Credit amounts for returns / exchanges will be based on this discounted price.
  • Items that included a GWP (gift with purchase) that are returned must be accompanied with the GWP item or the advertised value of the GWP will be withheld from the credited amount.
Testimonials
  • Thank you for your dedication to excellence. My experience was outstanding. My luggage arrived as scheduled and met my expectations on quality and the description. I will recommend your site to my friends.

    ~ Barbara

  • I've ordered two suitcases from you in the last month, one for myself and then one for my husband. Thank you for your prompt service. I will be sure to use Luggage Pro in the future for my travel needs.

    ~ Linda

  • Loved my purse & wallet. Fast service & cheapest price. What's not to like? You guys rock!

    ~ Merle

  • I have ordered three times from Luggage Pros and have always had exceptional service and was pleased with the product I received. I only purchase from Luggage Pros. Thank you! You are a great company!

    ~ Tara

  • Great service! Really appreciate that my luggage arrived as you stated on your web site. Exactly as promised! Thank you.

    ~ Linda

  • The luggage is exactly what I wanted for the lowest price I could find online. I will definitely remember Luggage Pros for my next luggage purchase,

    ~ Jasmine

  • I'm very happy with my luggage rack and thinking of ordering another. It arrived in excellent shape on the day promised. I will certainly recommend your company to all my friends.

    ~ Sallie

  • Excellent product and I used it for my next trip. I will remember your site when I need further luggage.

    ~ Virginia

  • I received the items I ordered promptly and had a very easy experience ordering from Luggage Pros. The quality of the items I ordered was better than I expected and I really appreciated the very reasonable prices. I have recommended your site to a friend.

    ~ Kathryn

  • Thank you for the great experience. Website was a piece of cake, delivery was timely and the TravelPro Backpack is an awesome product.

    ~ James