Free Returns Policy

Standard Return Policy - If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).

Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.

Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.

All International and APO/FPO sales are final. Luggage Pros does not accept International or APO/FPO returns.

  • The free return offer is not available on items being returned from outside the contiguous United States or bulk orders where a restocking fee may be applied by the manufacturer.
  • Luggage Pros does not accept returns on personalized merchandise.
  • All products must be returned in box or envelope.
  • Lump sum promotional discounts ($20 off your order) will be distributed across all applicable products. Credit amounts for returns / exchanges will be based on this discounted price.
  • Items that included a GWP (gift with purchase) that are returned must be accompanied with the GWP item or the advertised value of the GWP will be withheld from the credited amount.
Testimonials
  • You guys were excellent. After I placed the order and received notification that the order would deliver by Friday, just like clockwork, it did deliver on Friday just in time for me to use on my next trip. Thanks, you guys do a great job.

    ~ Ken

  • I am very pleased with your excellent customer service skills. You helped me with placing my order and I received it quickly. I'm excited to use my new luggage for the first time soon. This was my second order from your company.

    ~ Sherry

  • The luggage looks and operates great. I would not hesitate to use your company again when purchasing similar products.

    ~ Gregory

  • I can tell you that my order was trouble free. I really like the tags I purchased. I would definitely order from Luggage Pros again.

    ~ Shernea

  • We got good advice, good luggage at very good prices, and prompt delivery. Therefore, we recommended your store to a neighbor and she also ordered.

    ~ Calvin

  • My order was perfect and I thank you for the great service. My shopping experience has been very enjoyable and as your name suggests, very professional. I will not hesitate in future to shop again at Luggage Pros :-)

    ~ Suzette

  • Excellent. I had to change my order because I'd ordered a size bag larger than I wanted, and your staff was able to change the order accurately and were very courteous. Thanks for a very good experience.

    ~ Joyce

  • We love the luggage, have owned TravelPro in the past look forward to using the lightweight set soon.

    ~ Vince

  • Love your business and my new luggage. I am, and will continue to be, a loyal customer.

    ~ Jeff

  • The Rimowa case was bought for a gift. My experience with Luggage Pros was very easy, efficient and seamless. I would order from you again.

    ~ Marla