Free Returns Policy

If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).

Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.

Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.

All International and APO/FPO sales are final. Luggage Pros does not accept International or APO/FPO returns.

  • Returns over $500 will not be valid without return labels mailed to you from Luggage Pros.
  • The free return offer is not available on items being returned from outside the contiguous United States or bulk orders where a restocking fee may be applied by the manufacturer.
  • Luggage Pros does not accept returns on personalized merchandise.
  • All products must be returned in box or envelope.
  • Lump sum promotional discounts ($20 off your order) will be distributed across all applicable products. Credit amounts for returns / exchanges will be based on this discounted price.
  • Items that included a GWP (gift with purchase) that are returned must be accompanied with the GWP item or the advertised value of the GWP will be withheld from the credited amount.

Click here for more information on damaged merchandise and repairs

Testimonials
  • Very happy with product and time frame in receiving order. Thank you.

    ~ Cheryl

  • Love the bag and loved the service. Thanks again!

    ~ Nichole

  • Thank you for your excelent service and fast shipment. I am truly satisfied and will do business with you again.

    ~ Alonzo

  • I travel as part of my job and was able to find exactly what I needed. Your prices and quality made my purchases a no-brainer.

    ~ Jennie

  • I was very excited to receive my bag. The price was right and it is perfect for travel. It is a good size, contains my laptop and other items I needed to take with. I will definitely recommend your company to others as well as use in the future for purchases.

    ~ Rhonda

  • I’m very happy with the purchase and the promptness of the shipping. I refer people to your company all the time, because I think your pricing is good and your service is excellent. I travel a lot and many friends rely on me for packing and suitcase tips!

    ~ Suzie

  • Your customer service is first-rate. Every other retailer could take a lesson from you. Thank you! Thank you! Thank you for renewing my faith in good business. We will use you again and recommend you highly.

    ~ Nici

  • I have been very happy with all the TravelPro pieces I have purchased from Luggage Pros. The service is fast, the prices are great and the products are top notch.

    ~ Vicky

  • Thank you for the product! My boyfriend really liked them and I was also impressed with the craftsmanship.

    ~ Xochitl

  • I just want to thank you so much. I love my piece of luggage and it was on my doorstep in 2 days. Excellent service.

    ~ Beth