Free Returns Policy

Extended Holiday Return Policy - If you or the recipient are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us by January 15th and we will send you a prepaid FedEx label for your product(s). Extended return policy eligible on orders placed on or after October 23rd.

Standard Return Policy - If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).

Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.

Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.

All International and APO/FPO sales are final. Luggage Pros does not accept International or APO/FPO returns.

  • Returns over $500 will not be valid without return labels mailed to you from Luggage Pros.
  • The free return offer is not available on items being returned from outside the contiguous United States or bulk orders where a restocking fee may be applied by the manufacturer.
  • Luggage Pros does not accept returns on personalized merchandise.
  • All products must be returned in box or envelope.
  • Lump sum promotional discounts ($20 off your order) will be distributed across all applicable products. Credit amounts for returns / exchanges will be based on this discounted price.
  • Items that included a GWP (gift with purchase) that are returned must be accompanied with the GWP item or the advertised value of the GWP will be withheld from the credited amount.
Testimonials
  • Great service my purchase arrived here (Australia) within the week , unbelievable, will recommend your company for luggage to all my friends.

    ~ Peter

  • I just wanted to let you know that I could not have been happier with my experience with Luggagepros: fast shipping, great service, and your prices cannot be beat.

    ~ Catherine

  • My experience with Luggage Pros was excellent! The response to my order was prompt and the product was delivered on the exact date that was estimated. Everything is working great. I just used the suitcase for my vacation :)

    ~ Heather

  • I am very happy with my recent purchase from Luggage Pros. My intent was to purchase new luggage for my son, who is a recent college grad. The price I found was so good, I purchased a new set for my husband and I as well.

    ~ Karen

  • My online shopping experience was easy, hassle free and your descriptions/pictures on the site make the on-line experience worry free.

    ~ Jennifer

  • Have ordered several items from Luggage Pro over the past few years & have been completely satisfied with timeliness, price & quality of products.

    ~ Lenora

  • Every was as expected. Shopped around but kept coming back to Luggage Pros for the free shipping and overall ease and low prices. Will definitely hear from me again!

    ~ Jeff

  • I have ordered many items from Luggage Pros over the past few years for myself and as gifts. Your online ordering is extremely easy and your item selections are fantastic. Each item always has a great description with photo(s). Also, prices are always competitive.

    ~ Alex

  • With such great products and customer service I will definitely shop again at Luggage Pros!

    ~ Jamie

  • My wife is incredibly happy with the bag i bought her from your site. Your prompt shipping, great prices, and astounding selection will have my family shopping with you again.

    ~ Shawn