Free Returns Policy

Standard Return Policy - If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).

Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.

Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.

All International and APO/FPO sales are final. Luggage Pros does not accept International or APO/FPO returns.

  • The free return offer is not available on items being returned from outside the contiguous United States or bulk orders where a restocking fee may be applied by the manufacturer.
  • Luggage Pros does not accept returns on personalized merchandise.
  • All luggage and bags must be placed in a plastic bag and returned in a box or shipping envelope.
  • Lump sum promotional discounts ($20 off your order) will be distributed across all applicable products. Credit amounts for returns / exchanges will be based on this discounted price.
  • Items that included a GWP (gift with purchase) that are returned must be accompanied with the GWP item or the advertised value of the GWP will be withheld from the credited amount.
Testimonials
  • I purchased the makeup bags for my daughter. They arrived quickly and she loves them. They were a great price also. Thanks.

    ~ Martha

  • The luggage rack looks great in our guest room - it was the finishing touch!

    ~ Kathy

  • My experience with Luggage Pros was great! Selection was great; prices were great and the items arrived very quickly and just as I expected!

    ~ Kim

  • This is the second time that I have ordered from your company and everything has been great. I will use you again and pass it on to my friends.

    ~ Margaret

  • We received the three pieces and are currently using them on our vacation. They all are working fine. Interesting design on the hanging bags with the zipper on the side.

    ~ Mike

  • I have a trip to India in a week, after which I plan on submitting a review for my purchase. Given my past experiences with Travelpro luggage, and my purchasing experience with Luggage Pros, I imagine it will be a very positive one.

    ~ Pete

  • I am enjoying my wheeled bag very much. I have gotten numerous compliments. The handle goes up and down very easily. I work in a hospital and it's difficult to carry everything I may need. So I pull bag with me and everything is readily accessible.

    ~ Jean

  • Haven't used my new luggage yet but your company had the best prices, selection and customer service, period. Wouldn't hesitate to buy from you again in the future.

    ~ Ken

  • Just a quick note to let you know I had an excellent experience with Luggage Pros. From the initial ordering process to the delivery, everything went seamlessly.

    ~ Beverly

  • I recently purchased a new leather briefcase for my fiance as his wedding gift. He loved it! He was so happy with the quality of the leather and the design of the briefcase. So thank you very much for having good quality materials at a reasonable price.

    ~ Missy