ON ORDERS OVER $99
If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).
Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.
Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.
At Luggage Pros, customer satisfaction is our top priority. To ensure your satisfaction, we offer a 30-Day Money Back Guarantee on new and unused merchandise. Luggage Pros is confident that you will love your new items, but in the event that they do not meet your needs or you have changed your mind, simply contact one of our Customer Account Specialists at 1-800-595-5456 or [email protected] within 30 days of purchase to take advantage of our Easy Return Policy. We will issue you a pre-paid FedEx label for the item(s) you wish to return and simply deduct a flat fee of $6.95 from your refund to cover return shipping and handling costs. Please note that any original shipping charges will not be refunded.
If you would like to exchange your item(s) for something that better suits your needs, we can take care of this for you without deducting any return shipping fees from your refund. To qualify for our Free Exchange Policy, the item to be exchanged must be in new, unused condition; the original order must have been shipped within the 48 contiguous states; and the new order must be at least 50% of the purchase price of the original order. Any outbound shipping fees that would apply under our standard shipping policy would be applicable to the new order.
Very happy with product and time frame in receiving order. Thank you.
Love the bag and loved the service. Thanks again!
Thank you for your excelent service and fast shipment. I am truly satisfied and will do business with you again.
I travel as part of my job and was able to find exactly what I needed. Your prices and quality made my purchases a no-brainer.
I was very excited to receive my bag. The price was right and it is perfect for travel. It is a good size, contains my laptop and other items I needed to take with. I will definitely recommend your company to others as well as use in the future for purchases.
I’m very happy with the purchase and the promptness of the shipping. I refer people to your company all the time, because I think your pricing is good and your service is excellent. I travel a lot and many friends rely on me for packing and suitcase tips!
Your customer service is first-rate. Every other retailer could take a lesson from you. Thank you! Thank you! Thank you for renewing my faith in good business. We will use you again and recommend you highly.
I have been very happy with all the TravelPro pieces I have purchased from Luggage Pros. The service is fast, the prices are great and the products are top notch.
Thank you for the product! My boyfriend really liked them and I was also impressed with the craftsmanship.
I just want to thank you so much. I love my piece of luggage and it was on my doorstep in 2 days. Excellent service.