ON ORDERS OVER $99
If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).
Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.
Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.
At Luggage Pros, customer satisfaction is our top priority. To ensure your satisfaction, we offer a 30-Day Money Back Guarantee on new and unused merchandise. Luggage Pros is confident that you will love your new items, but in the event that they do not meet your needs or you have changed your mind, simply contact one of our Customer Account Specialists at 1-800-595-5456 or [email protected] within 30 days of purchase to take advantage of our Easy Return Policy. We will issue you a pre-paid FedEx label for the item(s) you wish to return and simply deduct a flat fee of $6.95 from your refund to cover return shipping and handling costs. Please note that any original shipping charges will not be refunded.
If you would like to exchange your item(s) for something that better suits your needs, we can take care of this for you without deducting any return shipping fees from your refund. To qualify for our Free Exchange Policy, the item to be exchanged must be in new, unused condition; the original order must have been shipped within the 48 contiguous states; and the new order must be at least 50% of the purchase price of the original order. Any outbound shipping fees that would apply under our standard shipping policy would be applicable to the new order.
I was very pleased with my purchase, just as it was shown. The delivery was a very prompt also. I would certainly order from you again if the need arises!
I just wanted to send a quick note to thank you and your company for the three pieces of luggage I recently purchased. Everything came as directed and I have already passed your name onto several friends.
The purchasing experience with your company was very easy. The luggage we received seems to be of good quality and was well portrayed on the website. My husband and I were both very pleased with our purchasing experience and can't wait to put it to use!
I was very pleased with your website and customer service and am enjoying the items I purchased. Both pieces arrived earlier than originally expected and in perfect condition. I will definitely use your site again when I need to buy additional luggage.
Just want to say what a great company you have, I received such great and quick service I was very impressed.
I absolutely love the products I purchased and the excellent service provided by your company. I am certainly a fan of Luggage Pros!
I am very pleased with my Travelpro Luggage. I am currently in London with my new bag, I love the ease of gliding along in the terminals and trains.
Your website was easy to navigate and the product came just as I expected and I would definitely use your services again in the future.
We were very pleased with your product. The custom orders exceeded our expectations, we are anxious to see how they withstand the rigors of travel. We have already recommended your company to our friends.
Everything was perfect with my first order… so much so that I ordered a companion bag that is on the way.