Free Returns Policy

Extended Holiday Return Policy - If you or the recipient are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us by January 15th and we will send you a prepaid FedEx label for your product(s). Extended return policy eligible on orders placed on or after October 23rd.

Standard Return Policy - If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).

Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.

Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.

All International and APO/FPO sales are final. Luggage Pros does not accept International or APO/FPO returns.

  • Returns over $500 will not be valid without return labels mailed to you from Luggage Pros.
  • The free return offer is not available on items being returned from outside the contiguous United States or bulk orders where a restocking fee may be applied by the manufacturer.
  • Luggage Pros does not accept returns on personalized merchandise.
  • All products must be returned in box or envelope.
  • Lump sum promotional discounts ($20 off your order) will be distributed across all applicable products. Credit amounts for returns / exchanges will be based on this discounted price.
  • Items that included a GWP (gift with purchase) that are returned must be accompanied with the GWP item or the advertised value of the GWP will be withheld from the credited amount.
Testimonials
  • I received my order last week and it arrived in a timely manner, exactly as I ordered and in perfect condition. Thanks so much for your help!

    ~ Kimberly

  • The package arrived with the personalized message you helped me get attached to my order. Much thanks

    ~ Nancy

  • I was very pleased with my product I purchased and the fact that your site offered international shipping at an affordable price. I will definitely do business with your company again.

    ~ Patrick

  • Great service, lovely duffel bag. My son-in-law was very pleased.

    ~ Mildrid

  • I love your website. Having purchased from you for several years and have always been pleased with your selection, price and fast accurate delivery. Keep up the good work!

    ~ Jack

  • Great price and prompt service. We will look at you again when the need arises in the future.

    ~ Greg

  • Just wanted to let you know that I am very satisfied with the luggage rack I ordered from your company. It is exactly what I was looking for and the price was reasonable. I'm also quite pleased with the prompt delivery. It arrived just in time for my guests.

    ~ Helen

  • Great experience; speedy delivery!

    ~ Alexa

  • Excellent and timely service, with great prices. And believe me, I did shop around! You can be sure that Luggage pros will be my first stop the next time I need luggage or accessories!

    ~ Patrick

  • The entire process was very good; my wife is very happy. Hence, I’m very happy.

    ~ Jack