Free Returns Policy

If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).

Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.

Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.

All International and APO/FPO sales are final. Luggage Pros does not accept International or APO/FPO returns.

  • Returns over $500 will not be valid without return labels mailed to you from Luggage Pros.
  • The free return offer is not available on items being returned from outside the contiguous United States or bulk orders where a restocking fee may be applied by the manufacturer.
  • Luggage Pros does not accept returns on personalized merchandise.
  • All products must be returned in box or envelope.
  • Lump sum promotional discounts ($20 off your order) will be distributed across all applicable products. Credit amounts for returns / exchanges will be based on this discounted price.
  • Items that included a GWP (gift with purchase) that are returned must be accompanied with the GWP item or the advertised value of the GWP will be withheld from the credited amount.

Click here for more information on damaged merchandise and repairs

Testimonials
  • I was very pleased with my purchase, just as it was shown. The delivery was a very prompt also. I would certainly order from you again if the need arises!

    ~ Linda

  • I just wanted to send a quick note to thank you and your company for the three pieces of luggage I recently purchased. Everything came as directed and I have already passed your name onto several friends.

    ~ Peter

  • The purchasing experience with your company was very easy. The luggage we received seems to be of good quality and was well portrayed on the website. My husband and I were both very pleased with our purchasing experience and can't wait to put it to use!

    ~ Tammy

  • I was very pleased with your website and customer service and am enjoying the items I purchased. Both pieces arrived earlier than originally expected and in perfect condition. I will definitely use your site again when I need to buy additional luggage.

    ~ Vicki

  • Just want to say what a great company you have, I received such great and quick service I was very impressed.

    ~ Ella

  • I absolutely love the products I purchased and the excellent service provided by your company. I am certainly a fan of Luggage Pros!

    ~ Hayley

  • I am very pleased with my Travelpro Luggage. I am currently in London with my new bag, I love the ease of gliding along in the terminals and trains.

    ~ Willie

  • Your website was easy to navigate and the product came just as I expected and I would definitely use your services again in the future.

    ~ Dave

  • We were very pleased with your product. The custom orders exceeded our expectations, we are anxious to see how they withstand the rigors of travel. We have already recommended your company to our friends.

    ~ Susan

  • Everything was perfect with my first order… so much so that I ordered a companion bag that is on the way.

    ~ Mel