Free Returns Policy

Extended Holiday Return Policy - If you or the recipient are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us by January 15th and we will send you a prepaid FedEx label for your product(s). Extended return policy eligible on orders placed on or after October 23rd.

Standard Return Policy - If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).

Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.

Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.

All International and APO/FPO sales are final. Luggage Pros does not accept International or APO/FPO returns.

  • Returns over $500 will not be valid without return labels mailed to you from Luggage Pros.
  • The free return offer is not available on items being returned from outside the contiguous United States or bulk orders where a restocking fee may be applied by the manufacturer.
  • Luggage Pros does not accept returns on personalized merchandise.
  • All products must be returned in box or envelope.
  • Lump sum promotional discounts ($20 off your order) will be distributed across all applicable products. Credit amounts for returns / exchanges will be based on this discounted price.
  • Items that included a GWP (gift with purchase) that are returned must be accompanied with the GWP item or the advertised value of the GWP will be withheld from the credited amount.
Testimonials
  • This is my second order from Luggage Pros and I wanted to tell you how pleased I am to have found your website. Not only the prices and selection are outstanding, but the service and delivery time has been excellent.

    ~ Susan

  • My experience with Luggage Pros was great. I received my luggage in a few days, when expected, and was able to use them for my trip to Mexico.

    ~ Sunny

  • I bought several bags from Luggage Pros. You guys always have great service, good selection, and low prices. I'm using my newest, aluminum Rimowa bag right now (writing from the airport lounge). I love it!

    ~ Pete

  • I will be sure to buy from you again in the future. The service was great and I love the new piece of luggage that I bought form you.

    ~ Debra

  • I received the rolling duffel a few days ago, and it's exactly what I need. I appreciate the speed in which it arrived. Luggage Pros will continue to be my 'go-to' shop for luggage.

    ~ Dave

  • The tags were so good, we’ve ordered another two dozen. Many thanks!

    ~ Angela

  • I was very impressed with the service and product (luggage tags) that I got from Luggage Pros. I will definitely come to your site when I need to order luggage. And I will refer your site to others!

    ~ Andrew

  • I have never ordered from the internet with such ease. Thank you for such prompt easy service and great customer service. I have told everyone I know to shop at your site for savings and premium products.

    ~ Allyson

  • All I can say is that everything was handled with professionally and very expeditiously. I have purchased two pieces of luggage from your company and both were a very positive experience. I can assure you that when I need luggage, I will be using your company.

    ~ Jimmy

  • I received my Anuschka handbag in a timely manner and it was packaged carefully. I love my new bag. Thank you for taking excellent care of my order.

    ~ Lana