Free Returns Policy

If you are not completely satisfied with your purchase, you may return it FREE OF CHARGE! Just call us within 30 days from the receipt of the shipment, and we will send you a prepaid FedEx label for your product(s).

Product must be in new, unused condition. Your card will be credited the original price of the product once Luggage Pros has received and processed your return (original shipping fees will not be refunded). Items returned to Luggage Pros that are not in new, unused condition will be returned to the shipping address on file and original payment method will be charged a $6.95 return shipping fee.

Credits will be issued within 3 to 4 business days from when we receive your returned product(s). Credit card companies vary on the time it takes for credit to appear on their customers' records. Please allow 7-10 business days for the credit to appear on your statement. If your original purchase was made by check or money order, your refund will be mailed to your original mailing address, unless otherwise requested.

All International and APO/FPO sales are final. Luggage Pros does not accept International or APO/FPO returns.

  • Returns over $500 will not be valid without return labels mailed to you from Luggage Pros.
  • The free return offer is not available on items being returned from outside the contiguous United States or bulk orders where a restocking fee may be applied by the manufacturer.
  • Luggage Pros does not accept returns on personalized merchandise.
  • All products must be returned in box or envelope.
  • Lump sum promotional discounts ($20 off your order) will be distributed across all applicable products. Credit amounts for returns / exchanges will be based on this discounted price.
  • Items that included a GWP (gift with purchase) that are returned must be accompanied with the GWP item or the advertised value of the GWP will be withheld from the credited amount.

Click here for more information on damaged merchandise and repairs

Testimonials
  • Our staff installed the coat/hat rack earlier this week, and it looks great… we are very happy with it. We will keep your company in mind in the future as the need arises!

    ~ Claudia

  • Thanks for handling my order - your service was friendly and considerate. My new suitcase arrived soon after and it looks like it's up for the job of getting my stuff to France and back.

    ~ Bethany

  • I'm very happy with my purchase and with the easy customer experience I had with your company.

    ~ Steve

  • The bag is really very nice. We will be using it for the first time next weekend. The bag is exactly as described, actually even better, it arrived promptly, and your service is excellent. We will be doing business with you in the future.

    ~ Fay

  • I was satisfied with the quality of your services and I have recommended you to my friend who has purchased the same tote bag as I did.

    ~ Robert

  • I had a wonderful experience with Luggage Pros which I had a chance to order a bag from your company. Everything going as good as I expect! We love the bag, the quality and color.

    ~ Yi

  • I have ordered from your company for the past two years. Any questions, credits, etc. are always addressed promptly and very courteously by any staff member I have had the pleasure to speak with.

    ~ Paul

  • I'm actually on a plane right now, flying from Seattle to Boston, with my new TravelPro rolling tote just overhead. So far, I really like the bag; great size, seems to be great quality.

    ~ Scott

  • Wow. That’s a nice level of service. Good for you. I’m using my travel purse, here at home, on a regular basis. Love it.

    ~ Leslie

  • I think you guys are awesome and I will recommend to everyone I know.

    ~ Geff