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| Luggage >> Policies >> FAQ | ||
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Luggage Pros is a division of one of the largest luggage specialty stores in the Midwest. We've been in business for more than 28 years, and are family-owned and operated. You only pay sales tax on orders being shipped to Minnesota. All orders over $100 are eligible for free UPS Ground shipping. See our Shipping Policy for further details. Other shipping options are available. Choose UPS 3-Day Select when placing your order, or call 1-800-595-5456 for overnight rates. To protect our customers from unauthorized purchases, we prefer to ship to your billing address. If you need your order shipped elsewhere, please call Luggage Pros at 1-800-595-5456 for further assistance. As long as you have a valid billing address and physical shipping address, this can be arranged. Please call Luggage Pros at 1-800-595-5456 for further assistance. Luggage Pros understands the difficulty our service men and women, and their families, encounter when ordering online. We are committed to making your shopping experience as pleasant as possible. Please call us at 1-952-545-3375 for further assistance, or email us at service@LuggagePros.com. International shipping is available; please call 1-800-595-5456 or 1-952-545-3375 for details. We will contact you via email should your order be out of stock or on a backorder status at the manufacturer. At Luggage Pros, you will not be charged until your item ships. We have a 30-day return policy, should you wish to return your order. See our Return Policy or Satisfaction Guarantee for further details. Most items are covered under a manufacturer warranty, anywhere from 1 year to lifetime. Warranties generally cover manufacturer defects and workmanship flaws, although some differ. Chances are, if you can't find it on the site, we stock it in our retail location, or can order it. Call Luggage Pros at 1-800-595-5456 for further assistance or email us at service@LuggagePros.com. Luggage Pros will beat any advertised price at an authorized Internet retailer. See our Low Price Guarantee for further details. This is a retailer that is authorized by the manufacturer to sell that company's goods online. This does not include private individuals, auctions, or used good dealers. At this time, we do not have a print catalog of all products carried online. Detailed descriptions, images, and product specifications are available at www.LuggagePros.com for all items currently available online. To join the Luggage Pros mailing list and be notified of great deals, new products and more, send your request to specials@LuggagePros.com. To be removed, please send your request to specials@LuggagePros.com. You may call Luggage Pros at 1-800-595-5456 between 9 a.m. and 5 p.m., CST, to place an order over the phone. For your safety, we request that you do not email your credit card number. If you'd prefer to fax in an order, our fax number is 1-952-544-1643. If you do not want to use your credit card to place an order, please review Forms of Payment for further options. When you shop at LuggagePros.com, you can be confident your personal information, including your credit card number, is protected. Our servers use SLL (Secure Sockets Layer) technology, an encrypted method of transmitting sensitive information during the transaction process. A cookie is a small file stored by your browser on your computer's hard drive that enable Luggage Pros to provide you with a more secure shopping experience, while allowing you to browse after an item has been added to your shopping cart. |
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Luggage Pros 1409 Fairfield Road Minnetonka, MN 55305 Phone: 1-800-595-5456 Fax: 952-544-1643 Servicing Minneapolis and St. Paul for 35 years Email: luggage@luggagepros.com |
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