Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • Your products, pricing, & service are great & that is why I've bought many pieces of luggage over the years & will continue to do so from your company. I travel all over the world on business and need & want high quality durable luggage. Thanks!

    ~ Peter

  • My second purchase. Very satisfied with your product offering, the products themselves (i.e. quality) and your pricing as well as your expeditious shipping of the items.

    ~ Barry

  • Just to let you know that I have been purchasing my luggage from your company for a few years, and have always found it to be a pleasant experience. Thank you.

    ~ Gary

  • We are busy travelers and when we want to update or purchase lighter luggage we always shop around. We are never able to beat your prices and your service is unequaled. Fast, courteous and affordable. Thanks again for a great company.

    ~ Joan

  • I thought the service and product were excellent. We gave the luggage tags as gifts at our party and they were a big hit with our guests.

    ~ Michael

  • I was very pleased with my purchase at Luggage Pros. First, the sale price on something I needed was exceptional. Second, the service was also exceptional. I will be back another time.

    ~ Nan

  • Honestly I have always been very impressed by your company and the service it provides as well as the value for money you are able to consistently offer! Thanks for this.

    ~ Keir

  • The quick and courteous service was unbelievable...and the luggage was delivered in 2 days. WOW!! Thanks

    ~ Michelle

  • Not only was I very satisfied with the responsiveness and service, but I am pleased with the new bag. In fact now my husband wants to order one so you have some very satisfied customers! Keep up the good work.

    ~ Catherine

  • My purchase experience and the service was outstanding. The case arrived earlier than expected and I felt that I was continuously informed through the order process and shipping. I was very pleased with my first experience and will buy from you again.

    ~ Mark