Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • The luggage shipped promptly and was exactly what I expected. I saw the luggage in a store but it was very expensive. Luggage Pros has the best selection and prices for all types of luggage.

    ~ Tamara

  • The luggage arrived very promptly. Your site offered the best price for these pieces that we had seen in a store. My daughter is packed and ready to go to Spain with them today! I will definitely use your site again for future purchases.

    ~ Kim

  • I love the Travelpro luggage I purchased from your company. You definitely had the best price on the internet and the product is of impeccable quality. And thank you for your great, prompt service!

    ~ Robert

  • I had a very good experience with my first purchase from Luggage Pros; and would happily recommend it to everyone I know.

    ~ Thanh

  • Just wanted to say that I received my luggage and it exceeded my expectations. The customer service, email updates, shipping time and quality of the product were better than I hoped. Great job and you will definitely get my business again in the future.

    ~ Russell

  • Great customer service!! I change the color of my order and it was no problem! I will definitely use your company and recommend others try you out! Thank you.

    ~ Tiffany

  • Wonderful experience. Will definitely shop with you again when I need another bag.

    ~ Jennifer

  • I had a very positive experience with Luggage Pros from beginning to end.

    ~ Terry-Ann

  • Thanks so much for another perfect purchase from Luggage Pros. The deal and value for the money was second to none. We will certainly be making good use of these for our trip to Las Vegas!

    ~ Elizabeth

  • The luggage is excellent quality. The delivery was quick. I would definitely order from Luggage Pros again. Thank you for your service.

    ~ Dee