Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • I always by my Rimowa from you all even though there is now a store in SF. Great service.

    ~ Jamie

  • The service and response and follow up from Luggage Pros has been phenomenal! I will definitely recommend Luggage Pros and make future purchases from you.

    ~ Judy

  • I purchased the makeup bags for my daughter. They arrived quickly and she loves them. They were a great price also. Thanks.

    ~ Martha

  • The luggage rack looks great in our guest room - it was the finishing touch!

    ~ Kathy

  • My experience with Luggage Pros was great! Selection was great; prices were great and the items arrived very quickly and just as I expected!

    ~ Kim

  • This is the second time that I have ordered from your company and everything has been great. I will use you again and pass it on to my friends.

    ~ Margaret

  • We received the three pieces and are currently using them on our vacation. They all are working fine. Interesting design on the hanging bags with the zipper on the side.

    ~ Mike

  • I have a trip to India in a week, after which I plan on submitting a review for my purchase. Given my past experiences with Travelpro luggage, and my purchasing experience with Luggage Pros, I imagine it will be a very positive one.

    ~ Pete

  • I am enjoying my wheeled bag very much. I have gotten numerous compliments. The handle goes up and down very easily. I work in a hospital and it's difficult to carry everything I may need. So I pull bag with me and everything is readily accessible.

    ~ Jean

  • Haven't used my new luggage yet but your company had the best prices, selection and customer service, period. Wouldn't hesitate to buy from you again in the future.

    ~ Ken