Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • We have purchased a number of pieces of luggage from Luggage Pros and have been very pleased with each and every purchase. The price is always exceptional, especially if it is on sale, something my wife likes, shipping is quick and we’ve never had a bad experience.

    ~ Sam

  • I absolutely love my luggage! I must say I shopped around and your prices were amazing compared to other sites! Also tracking my package was really easy and it arrived so fast!

    ~ Karen

  • Great site, great products, easy to use, and was amazed at how fast the items were delivered! I would HIGHLY recommend Luggage Pros to others and would definitely use it again. I am in need of another piece of luggage and will go through Luggage Pro again.

    ~ Don

  • We’ve made two small purchases from Luggage Pros and neither could have been any better. We only wish more companies performed the way yours does. Thanks for great products and fantastic customer service.

    ~ Bonnie

  • I would like to tell you that I love my personalized suitcase and have and will continue to recommend your company to as many people as I can. If I am ever looking for luggage in the future I will always use Luggage Pros.

    ~ Jemma

  • Easy, quick, and product just as advertised. I will certainly recommend you to others who need luggage. Thanks so much.

    ~ Denise

  • Working with your company was seamless. We received the product in a timely fashion, undamaged, and as described. I will recommend and shop with you again. Thanks!

    ~ Charles

  • We were very happy with the service we received from Luggage Pros and we really like the suitcase we bought. We'll for sure keep you all in mind when we are in the market for a suitcase again.

    ~ Justin

  • I am extremely pleased with the leather computer bag I purchased for my husband! He loves it! Thank you!

    ~ Talia

  • The luggage shipped promptly and was exactly what I expected. I saw the luggage in a store but it was very expensive. Luggage Pros has the best selection and prices for all types of luggage.

    ~ Tamara