Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • Great luggage and a great price. Online ordering was easy. Shipping was extremely quick. I will definitely order from you again and recommend to friends.

    ~ Lori

  • The leather briefcase and I have been constant companions since her arrival. A lovely and perfectly appointed companion I might add. I was completely satisfied with my purchase and the delivery process and will be certain to consider you for future.

    ~ Shelli

  • Always get great service... and appreciate being able to reach a real person at odd hours.

    ~ Don

  • I received my order quickly and in great shape. It was the beat price for exactly what I wanted.

    ~ Cathy

  • I would like to share with you about my opinion of your product and to be honest I was in complete shock. It's way beyond my expectations. My husband will love it and i will definitely be interested in more of your product.

    ~ Amber

  • Very positive experience with your company. The personalized luggage tags I ordered were a gift for my daughter. She loved them. The ordering process was easy and the product met my expectations.

    ~ Michelle

  • Just wanted to say I'm very satisfied with my purchase. I'm confident I'll be using my bags for many years to come! Thanks!

    ~ Stephanie

  • Thanks I would recommend Luggage Pros to anyone needing luggage.

    ~ Miles

  • Love my luggage and price was great! Will recommend you.

    ~ Allyn

  • Every transaction I've made with Luggage Pros has been great. No issues, no damage, easy ordering, etc. Thanks.

    ~ Doug