Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • Very satisfied customer. Product was exactly what I expected and service was first rate.

    ~ Neale

  • Hi just wanted to let you know it is nice to findable company that ships to Canada. The product arrived and I am very happy with it. Will definitely recommend this company.

    ~ Tracey

  • This was my first purchase from Luggage Pros, and it was an excellent experience. Good interface on the website, great pictures of the items, and the ability to pay with PayPal was an unexpected plus!

    ~ Jeanann

  • Quick note to say that your service was simply mind boggling (received the day after ordering) and having just used the luggage on a trip I feel that the value was exceptional. I've already recommended your site and will continue to do so. Thanks a million!

    ~ David

  • Thank you for the customized luggage tags. They are perfect!! I bought them as a gift for my boyfriend. I have no doubt that he will love them as much as I do. Thank you again for your great service.

    ~ Ligaya

  • We are thoroughly delighted with your company. The product is excellent and your staff and service impeccable. Thank you !!

    ~ Johanna

  • Just a quick line to let you know how happy I am with my order experience. Your web site is great and my items were delivered promptly. I am a very satisfied customer.

    ~ Connie

  • Thank you for filling my order so promptly. I love my suitcase I purchased. I will recommend luggage pros to all my friends.

    ~ Carole

  • My son and I searched high and low for a computer bag that would fit his needs. After weeks of looking he picked a bag by your company. He texted me the minute it arrived....PERFECT! It was a pleasure doing business with your company.

    ~ Jerrie

  • I received my order last week and it arrived in a timely manner, exactly as I ordered and in perfect condition. Thanks so much for your help!

    ~ Kimberly