Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • My experience with Luggage Pros was excellent. The order shipped promptly, the price was lower than I anticipated, and the product exceeded my expectations.

    ~ Deborah

  • Great website, service, pricing, product….definitely would order again! I bought two sets of Samsonite for each of my daughters…and they love them!

    ~ Sandra

  • Very good service. Helpful on the phone. Great that there is no mailing expense and returns are also gratis. I appreciate the ease of Luggagepros and I love my Rimowa suitcases -- I have now bought three!!

    ~ Chloe

  • This was my second time buying leather goods from Luggage Pro and once again I am totally satisfied. My husband loves the briefcase. Thanks for great products and great service.

    ~ Aurora

  • Thank you for a beautiful piece of luggage as a gift for my mother-in-law! It was a huge success! We're considering ordering more as gifts to others in the family.

    ~ Rose

  • Very satisfied. Delivery was speedy and luggage came in mint condition. Thank you for your prompt service, and the price was very good too!

    ~ Adrian

  • Suitcase arrived in a timely manner and as ordered. Thanks for the ease of ordering.

    ~ Margo

  • I was very pleased with the garment bag that I purchased. When I arrived at my destination, the gown I purchased for a wedding (which was the reason I purchased the garment bag to begin with) arrived perfectly. I would highly recommend the product and your company.

    ~ Annette

  • This was my 3rd order with luggage pros and it was once again a pleasure. Your staff members are incredibly polite and helpful and it is a pleasure to deal with them. My order was correct and arrived promptly.

    ~ Gina

  • Awesome products! I am very pleased with my new luggage bag & cubes. I went on my trip last week and I couldn't ask for a better choice in luggage for me. I searches for a while until I chose the luggage & your company offered me what I was looking for!

    ~ Charlotte