Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • Your product is awesome!! Will definitely buy again.

    ~ Virgilio

  • Liked the bag so much I ordered a second one this afternoon

    ~ Mike

  • Just wanted to let you know we are very happy with our recent purchase of luggage from your company. I got exactly what we were looking for and the price was reasonable. Thank you.

    ~ Joseph

  • Your map was a BIG hit with my son and his wife at his Birthday party this past Sunday. They are anxious to get past, current and future destnations up on the map as soon as possible.

    ~ Joe

  • Lowest price, fast free shipping. What more can you ask for. I have already recommended you to friends. I'm looking forward to using our new Spinners on our trip to Cancun in two weeks.

    ~ Jim

  • My experience with Luggage Pros was excellent. The order shipped promptly, the price was lower than I anticipated, and the product exceeded my expectations.

    ~ Deborah

  • Great website, service, pricing, product….definitely would order again! I bought two sets of Samsonite for each of my daughters…and they love them!

    ~ Sandra

  • Very good service. Helpful on the phone. Great that there is no mailing expense and returns are also gratis. I appreciate the ease of Luggagepros and I love my Rimowa suitcases -- I have now bought three!!

    ~ Chloe

  • This was my second time buying leather goods from Luggage Pro and once again I am totally satisfied. My husband loves the briefcase. Thanks for great products and great service.

    ~ Aurora

  • Thank you for a beautiful piece of luggage as a gift for my mother-in-law! It was a huge success! We're considering ordering more as gifts to others in the family.

    ~ Rose