Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • I am very impressed with your organization and plan on being a loyal purchaser going forward.

    ~ Dennis

  • Great service my purchase arrived here (Australia) within the week , unbelievable, will recommend your company for luggage to all my friends.

    ~ Peter

  • I just wanted to let you know that I could not have been happier with my experience with Luggagepros: fast shipping, great service, and your prices cannot be beat.

    ~ Catherine

  • My experience with Luggage Pros was excellent! The response to my order was prompt and the product was delivered on the exact date that was estimated. Everything is working great. I just used the suitcase for my vacation :)

    ~ Heather

  • I am very happy with my recent purchase from Luggage Pros. My intent was to purchase new luggage for my son, who is a recent college grad. The price I found was so good, I purchased a new set for my husband and I as well.

    ~ Karen

  • My online shopping experience was easy, hassle free and your descriptions/pictures on the site make the on-line experience worry free.

    ~ Jennifer

  • Have ordered several items from Luggage Pro over the past few years & have been completely satisfied with timeliness, price & quality of products.

    ~ Lenora

  • Every was as expected. Shopped around but kept coming back to Luggage Pros for the free shipping and overall ease and low prices. Will definitely hear from me again!

    ~ Jeff

  • I have ordered many items from Luggage Pros over the past few years for myself and as gifts. Your online ordering is extremely easy and your item selections are fantastic. Each item always has a great description with photo(s). Also, prices are always competitive.

    ~ Alex

  • With such great products and customer service I will definitely shop again at Luggage Pros!

    ~ Jamie