Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • Thank you for your excelent service and fast shipment. I am truly satisfied and will do business with you again.

    ~ Alonzo

  • I travel as part of my job and was able to find exactly what I needed. Your prices and quality made my purchases a no-brainer.

    ~ Jennie

  • I was very excited to receive my bag. The price was right and it is perfect for travel. It is a good size, contains my laptop and other items I needed to take with. I will definitely recommend your company to others as well as use in the future for purchases.

    ~ Rhonda

  • I’m very happy with the purchase and the promptness of the shipping. I refer people to your company all the time, because I think your pricing is good and your service is excellent. I travel a lot and many friends rely on me for packing and suitcase tips!

    ~ Suzie

  • Your customer service is first-rate. Every other retailer could take a lesson from you. Thank you! Thank you! Thank you for renewing my faith in good business. We will use you again and recommend you highly.

    ~ Nici

  • I have been very happy with all the TravelPro pieces I have purchased from Luggage Pros. The service is fast, the prices are great and the products are top notch.

    ~ Vicky

  • Thank you for the product! My boyfriend really liked them and I was also impressed with the craftsmanship.

    ~ Xochitl

  • I just want to thank you so much. I love my piece of luggage and it was on my doorstep in 2 days. Excellent service.

    ~ Beth

  • I have over the years purchased several pieces of luggage from your company and your deals and quality are magnificent.

    ~ Barry

  • My wife and I have now purchased two separate items through Luggage Pros. The service and products have been very good. I have no problem in recommending your site to people that are looking for luggage.

    ~ Christopher