Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • I am extremely pleased with my purchase. Thank you for the great price, fast shopping and excellent customer service! I will be ordering from you all again in the future.

    ~ Susannah

  • My daughter loves her map, it is a wonderful addition to her dream of traveling. Thanks so much for your wonderful customer service.

    ~ Terrie

  • I could not be more content. I am completely satisfied and would recommend this site to all my family and friends. Greats products, Great prices, and Superb customer service.

    ~ Daniel

  • My girlfriend absolutely loves the bag with our pictures on it. Thanks for the great service.

    ~ Roman

  • LOVE, LOVE, LOVE my bag! The shipment came to me quickly and it was even better that I expected. Thanks so much for providing a great service and product. I will refer everyone I know to your website.

    ~ Cecily

  • I have found not only your deals but also your service outstanding. I would definitely choose your website again in the future and I will gladly recommend it to my friends.

    ~ Ferenc

  • I recently returned from a flight... luggage worked perfectly! It is exactly what I hoped for. The service was superb... I definitely will recommend you to others!

    ~ Patti

  • Yes, I have had good experiences with Luggage Pros. This is the 7th Travelpro suitcase that I've purchase from Luggage Pros over the years. Keep up the good work.

    ~ Claude

  • Very happy with quality and price with fast service, ordered on-line, for the second time and did not realize the source was in my backyard in Wayzata, MN.

    ~ Peter

  • The luggage was perfect. I could not be happier. It is a gift to a college student who is going to Peru in June. She will be working with underprivileged children in Trujillo, Peru. She will be so excited when she receives them.

    ~ Gloria