Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • Just wanted to say my Granddaughter loved her new luggage. I will defiantly order from you again.

    ~ Corene

  • I will definitely be a return customer...fast delivery and quality product! Very pleased that the luggage racks were made in USA--thanks for offering these!

    ~ Marsha

  • The world map is perfect. Your service was impeccable. My daughter loves her map. I actually need to order another one just like the one I ordered. Thanks so much!

    ~ Carol

  • I’m very satisfied with your service — I received my order 3 days early, from all the way across the country!

    ~ Scott

  • Thank you for an excellent transaction. My daughter loves her rolling briefcase and I'm sure it will get a lot of use during her teaching career! Great quality and value.

    ~ Michelle

  • This was my second purchase from your company. Your quality and service are excellent so far. I will purchase again.

    ~ Toni

  • I was stoked over how the personalization had turned out. I had a picture of my mom's dogs placed on the luggage. She thought it was wonderful as well.

    ~ Gloria

  • The entire process was a simple, easy and enjoyable experience for my wife and I. She loves her personalized luggage and we have kept it out to show our family and friends. I am sure we will be ordering from your company in the near future.

    ~ James

  • The luggage came in SO QUICKLY and we were thrilled! They look fantastic and were even better than we expected.

    ~ Sarah

  • Just wanted you to know that our experience with your company has been excellent. Our product was manufactured and delivered ahead of schedule and my traveling daughter just loves it.

    ~ Susan