Damaged Merchandise and Repairs

Warranties

Every product sold by Luggage Pros is covered by the manufacturer's warranty. Click here for information regarding specific manufacturer's warranties.

Repairs

Luggage Pros does not perform repairs. If you have merchandise that requires repair services, please contact the manufacturer. The manufacturer will direct you to an authorized repair center in your area. If you need assistance contacting the manufacturer, please contact Luggage Pros. We will do all we can to help.

Defective Merchandise

If you receive merchandise that you view as defective, please contact Luggage Pros prior to using the merchandise. We will examine the unused merchandise, and if a defect exists Luggage Pros will replace the merchandise for you free of charge. If the product has been used, repair or replacement will be handled in accordance with the manufacturer's warranty.

Was your luggage damaged by the airlines?

If your luggage was damaged by an airline, it is critical that you file a claim with the airline immediately. Most manufacturers' warranties do not cover damage caused by airline mishandling.

Testimonials
  • I was amazed at how quickly I received the luggage that I ordered. I ordered it on a Friday and received it by the next day.

    ~ Maxine

  • My experience with Luggage Pros was fabulous! Your customer service representatives are very knowledgeable and courteous. All of our needs were met and my husband and I will continue to purchase in the future from Luggage Pros.

    ~ Patricia

  • Thanks! I have the smaller TPro Bold and I'm sure I will get a lot of use from the bigger one. What a great design and thanks for the prompt service.

    ~ Cindy

  • Our staff installed the coat/hat rack earlier this week, and it looks great… we are very happy with it. We will keep your company in mind in the future as the need arises!

    ~ Claudia

  • Thanks for handling my order - your service was friendly and considerate. My new suitcase arrived soon after and it looks like it's up for the job of getting my stuff to France and back.

    ~ Bethany

  • I'm very happy with my purchase and with the easy customer experience I had with your company.

    ~ Steve

  • The bag is really very nice. We will be using it for the first time next weekend. The bag is exactly as described, actually even better, it arrived promptly, and your service is excellent. We will be doing business with you in the future.

    ~ Fay

  • I was satisfied with the quality of your services and I have recommended you to my friend who has purchased the same tote bag as I did.

    ~ Robert

  • I had a wonderful experience with Luggage Pros which I had a chance to order a bag from your company. Everything going as good as I expect! We love the bag, the quality and color.

    ~ Yi

  • I have ordered from your company for the past two years. Any questions, credits, etc. are always addressed promptly and very courteously by any staff member I have had the pleasure to speak with.

    ~ Paul