I have to say what a pleasure it was to receive your email.
I must admit, I have done a lot of shopping on the internet over the years...and I have NEVER, EVER, received a email message from a CEO thanking me for my purchase.
I purchased the luggage for my mother as an early mother’s day gift. She’s taking a trip and I wanted her to have some really nice luggage. I ordered the luggage from your company on a Monday, and it was delivered to her home that following Wednesday. I read your mission…to provide fast, accurate, consistent and responsive service…and your company nailed it!
I will recommend your company “highly” to any of my friends who are seeking products that your company carries…
Thank you again for your email…It meant it a lot.