Jenni Chan Damask 5 Piece Luggage Set

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Sku
PID16863
Warranty
Weight
32.3 lbs
Brand
Line
Model
004-00-040-BPIN
UPC
040413001270
Laptop Dimensions
10" x 16.5" x 2"
• 600D Polyester
• Large Spinner: 28" X 18" X 13" (11.5 lbs)
• Medium Spinner: 24" X 16" X 11" (9.6 lbs)
• Small Spinner: 20" X 14" X 9" (8.2 lbs)
• City Duffel Bag: 12" X 18" X 9" (2 lbs)
• Computer Tote: 12" x 17" x 5" (1 lbs)
• Patented tilt-lock handle system
• Quattro 360 degree, 4-wheel technology
• Fully lined interior with tie down straps
• Top and side carry handle
• Custom Jenni Chan hardware and self-repairing zippers
• External packing pocket
• Zippered mesh pocket and other useful pockets inside
• City Duffel has handle, detachable shoulder strap, rear strap to fit over upright handle and is fully lined
• Computer tote is fully lined, has multiple organizer pockets and a padded computer compartment
• This is a new, unused item. Luggage Pros is an authorized retailer of Jenni Chan.
• Questions? Call 1-800-595-5456 to speak to one of the pros! Or Chat Live now.
Jenni Chan luggage features American Elite's Quattro 360 Degree 4-wheel technology and Quattro handle technology. This patent pending handle is the only handle that bends to 45 Degrees so you can pull or push the case. From luggage to totes and business cases, Ms. Chan's designs offer beauty, simplicity and value.
Q:
I am interested in the Jenni Chan luggage set. Could you please advise of the warranty for the Jenni Chan products please?
A:
I have listed Jenni Chan's warranty requirements below: Jenni Chan partnered with American Elite guarantees their products to be free from defects in material and workmanship for five years from the date of original purchase. If any defects appear during the warranty period, please mail or fax the following: Copy of the warranty, a sales receipt as a proof of purchase and the starting date of the warranty. You can fax the request to 973-523-7912. Once you receive the repair authorization number, you are then authorized to return the product to: Repair Department RP# 196 West Railway Avenue Paterson, NJ 07503 Please include $25.00* for shipping and handling for the Continental US, a copy of your receipt and warranty, your contact information and repair authorization number. American Flyer will then repair or replace the product without charge under their decision. Allow 4-8 weeks for repair and returns. This warranty does not cover normal wear and tear, improper handling, or accidental damage. This warranty gives you specific legal rights, but you may have other rights which vary from state to state. Airline damages must be claimed through airline carrier. *Shipping prices are subject to increase due to rising cost of shipping. - Answered by Heather on July 18, 2011

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Buyer Beware!
PROS: I did a collective search of reviews on all sites selling this set. There is a consistent thread of both pros and cons. It is easy to spot on the luggage carousels, the overall look is fantastic and stylish, and buyers are excited to use it.

CONS: My collective research of reviews across sites selling this set and other Jenni Chan luggage indicates there is a consistent problem with the handles breaking and being very weak. People who hadn't used their sets expressed concerns, and many who had used them had breakage. A number of reviewers said each trip resulted in something falling off or breaking. The main fabric doesn't show much wear but the pink accent does. Customers who wanted to repair had to pay shipping costs from$25-50 and we're required to send the bag to American Elite. There was a 2011 review that gave the address and warranty information on the luggage pros website. There were also comments about the wheels not turning well and that they don't hook together, which l think could be solved with an after market luggage strap, but adds an additional cost. It pays to shop around if you are going to purchase, prices ranging online from $220-$400 for the 5 piece set, and free shipping available at the $220 price as well as a few other sites. Overall, I was going to buy this but after the reviews I read, have decided to look for something better.

(Posted on 12/14/14)
Price / Value
Durability
Functionality
Appearance
Not Worth It
PROS: Fun design.

CONS: The carry handle broke the very first time I used it. The manufaturer refused to fix it unless I paid for all shipping costs. (around $50) I had only owned the product for two months the first time I contacted them.

(Posted on 6/29/12)
Price / Value
Durability
Functionality
Appearance
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  • "Tera"
  • "Minneapolis, MN"
  • "Great for Long Trips"
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Testimonials
  • I just want to thank you so much. I love my piece of luggage and it was on my doorstep in 2 days. Excellent service.

    ~ Beth

  • I have over the years purchased several pieces of luggage from your company and your deals and quality are magnificent.

    ~ Barry

  • My wife and I have now purchased two separate items through Luggage Pros. The service and products have been very good. I have no problem in recommending your site to people that are looking for luggage.

    ~ Christopher

  • I was impressed by the selection, price and quick delivery. This from someone not easily impressed.

    ~ Ted

  • I am very very happy with my suitcase, and the time it took to receive it. When I am ready to replace the next piece you can bet your bottom dollar that I will be a repeat customer.

    ~ Mark

  • Thank you for your dedication to excellence. My experience was outstanding. My luggage arrived as scheduled and met my expectations on quality and the description. I will recommend your site to my friends.

    ~ Barbara

  • I've ordered two suitcases from you in the last month, one for myself and then one for my husband. Thank you for your prompt service. I will be sure to use Luggage Pro in the future for my travel needs.

    ~ Linda

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    ~ Merle

  • I have ordered three times from Luggage Pros and have always had exceptional service and was pleased with the product I received. I only purchase from Luggage Pros. Thank you! You are a great company!

    ~ Tara

  • Great service! Really appreciate that my luggage arrived as you stated on your web site. Exactly as promised! Thank you.

    ~ Linda