PROS: This was my first order with LuggagePros and it was quite successful. The one item had to be backordered, but still came to my Granddaughter in Atlanta in time to pack for trip to Pittsburgh. The other item was a Penn State carryon for my Grandson who graduates this year. The only problem was a second Penn State carryon was sent by mistake, but this too was handled efficiently and with one call, I was sent an email with a return label to send it back. I will shop again with LuggagePros.