Career Opportunity at Luggage Pros

Customer Account Specialist

The Customer Account Specialist role at Luggage Pros has two primary responsibilities – provide superior customer service to our customers and manage effective working relationships with our vendors. Tasks and projects should be in support of these responsibilities and should align with company goals for driving revenue growth.

Responsibilities include, but are not limited to, the following:

  • Answer phone calls, reply to emails, and use our live chat service to assist customers
  • Process Orders via phone and site
  • Vendor relationship management
  • Resolving issues related to pending orders
  • Create custom quotes for corporate clients and volume orders
  • Perform price checks for assigned vendors, as determined by Merchandising team
  • Incoming order management
  • Participate in initiatives that encourage business growth

Requirements for this position include:

  • Bachelors Degree.
  • 1 - 3 years of experience. Recent college graduates are welcome to apply.
  • Excellent oral and written communication skills.
  • Professional, organized, and able to handle multiple, shifting priorities.
  • Ability to solve complex business problems.
  • Curious by nature and driven to learn.
  • Friendly, outgoing personality.
  • Proven track record of achievement and success.
Testimonials
  • Thank you for the product! My boyfriend really liked them and I was also impressed with the craftsmanship.

    ~ Xochitl

  • I just want to thank you so much. I love my piece of luggage and it was on my doorstep in 2 days. Excellent service.

    ~ Beth

  • I have over the years purchased several pieces of luggage from your company and your deals and quality are magnificent.

    ~ Barry

  • My wife and I have now purchased two separate items through Luggage Pros. The service and products have been very good. I have no problem in recommending your site to people that are looking for luggage.

    ~ Christopher

  • I was impressed by the selection, price and quick delivery. This from someone not easily impressed.

    ~ Ted

  • I am very very happy with my suitcase, and the time it took to receive it. When I am ready to replace the next piece you can bet your bottom dollar that I will be a repeat customer.

    ~ Mark

  • Thank you for your dedication to excellence. My experience was outstanding. My luggage arrived as scheduled and met my expectations on quality and the description. I will recommend your site to my friends.

    ~ Barbara

  • I've ordered two suitcases from you in the last month, one for myself and then one for my husband. Thank you for your prompt service. I will be sure to use Luggage Pro in the future for my travel needs.

    ~ Linda

  • Loved my purse & wallet. Fast service & cheapest price. What's not to like? You guys rock!

    ~ Merle

  • I have ordered three times from Luggage Pros and have always had exceptional service and was pleased with the product I received. I only purchase from Luggage Pros. Thank you! You are a great company!

    ~ Tara