Career Opportunity at Luggage Pros

Customer Account Specialist

The Customer Account Specialist role at Luggage Pros has two primary responsibilities – provide superior customer service to our customers and manage effective working relationships with our vendors. Tasks and projects should be in support of these responsibilities and should align with company goals for driving revenue growth.

Responsibilities include, but are not limited to, the following:

  • Answer phone calls, reply to emails, and use our live chat service to assist customers
  • Process Orders via phone and site
  • Vendor relationship management
  • Resolving issues related to pending orders
  • Create custom quotes for corporate clients and volume orders
  • Perform price checks for assigned vendors, as determined by Merchandising team
  • Incoming order management
  • Participate in initiatives that encourage business growth

Requirements for this position include:

  • Bachelors Degree.
  • 1 - 3 years of experience. Recent college graduates are welcome to apply.
  • Excellent oral and written communication skills.
  • Professional, organized, and able to handle multiple, shifting priorities.
  • Ability to solve complex business problems.
  • Curious by nature and driven to learn.
  • Friendly, outgoing personality.
  • Proven track record of achievement and success.
Testimonials
  • I recently returned from a flight... luggage worked perfectly! It is exactly what I hoped for. The service was superb... I definitely will recommend you to others!

    ~ Patti

  • Yes, I have had good experiences with Luggage Pros. This is the 7th Travelpro suitcase that I've purchase from Luggage Pros over the years. Keep up the good work.

    ~ Claude

  • Very happy with quality and price with fast service, ordered on-line, for the second time and did not realize the source was in my backyard in Wayzata, MN.

    ~ Peter

  • The luggage was perfect. I could not be happier. It is a gift to a college student who is going to Peru in June. She will be working with underprivileged children in Trujillo, Peru. She will be so excited when she receives them.

    ~ Gloria

  • I'm so very happy that I found you online! You provided us with excellent service and a good product. I will telling my friends about you too!

    ~ Barbara

  • I was impressed with the speed my order was filled and delivered. Although I will not be using the rolling duffle for another month or two it seems to be what I expected. I also like the color and overall look of the bags.

    ~ Virginia

  • I am very satisfied with the order I received. I ordered this for my sister’s birthday present. I put a picture of her dog on the front and I know she will love it. I’m so satisfied I plan to order another one for myself.

    ~ Gloria

  • We are very pleased with our new luggage from Luggage Pros. I can't recall how many times we have purchased from your online store but each time we have received our luggage in perfect condition and in a timely manner. The price has been great as well.

    ~ Liz & Stu

  • Really like the product and very fast service!! :-)

    ~ Doug

  • I received my personalized luggage tag several weeks ago. I want to thank you for such a great quality item. It printed out well and looks like it will last for a very long time. THANKS again. I will definitely be doing repeat business again.

    ~ Jeremy