Career Opportunity at Luggage Pros

Customer Account Specialist

The Customer Account Specialist role at Luggage Pros has two primary responsibilities – provide superior customer service to our customers and manage effective working relationships with our vendors. Tasks and projects should be in support of these responsibilities and should align with company goals for driving revenue growth.

Responsibilities include, but are not limited to, the following:

  • Answer phone calls, reply to emails, and use our live chat service to assist customers
  • Process Orders via phone and site
  • Vendor relationship management
  • Resolving issues related to pending orders
  • Create custom quotes for corporate clients and volume orders
  • Perform price checks for assigned vendors, as determined by Merchandising team
  • Incoming order management
  • Participate in initiatives that encourage business growth

Requirements for this position include:

  • Bachelors Degree.
  • 1 - 3 years of experience. Recent college graduates are welcome to apply.
  • Excellent oral and written communication skills.
  • Professional, organized, and able to handle multiple, shifting priorities.
  • Ability to solve complex business problems.
  • Curious by nature and driven to learn.
  • Friendly, outgoing personality.
  • Proven track record of achievement and success.
Testimonials
  • I would like to tell you that I love my personalized suitcase and have and will continue to recommend your company to as many people as I can. If I am ever looking for luggage in the future I will always use Luggage Pros.

    ~ Jemma

  • Easy, quick, and product just as advertised. I will certainly recommend you to others who need luggage. Thanks so much.

    ~ Denise

  • Working with your company was seamless. We received the product in a timely fashion, undamaged, and as described. I will recommend and shop with you again. Thanks!

    ~ Charles

  • We were very happy with the service we received from Luggage Pros and we really like the suitcase we bought. We'll for sure keep you all in mind when we are in the market for a suitcase again.

    ~ Justin

  • I am extremely pleased with the leather computer bag I purchased for my husband! He loves it! Thank you!

    ~ Talia

  • The luggage shipped promptly and was exactly what I expected. I saw the luggage in a store but it was very expensive. Luggage Pros has the best selection and prices for all types of luggage.

    ~ Tamara

  • The luggage arrived very promptly. Your site offered the best price for these pieces that we had seen in a store. My daughter is packed and ready to go to Spain with them today! I will definitely use your site again for future purchases.

    ~ Kim

  • I love the Travelpro luggage I purchased from your company. You definitely had the best price on the internet and the product is of impeccable quality. And thank you for your great, prompt service!

    ~ Robert

  • I had a very good experience with my first purchase from Luggage Pros; and would happily recommend it to everyone I know.

    ~ Thanh

  • Just wanted to say that I received my luggage and it exceeded my expectations. The customer service, email updates, shipping time and quality of the product were better than I hoped. Great job and you will definitely get my business again in the future.

    ~ Russell