Career Opportunity at Luggage Pros

Customer Account Specialist

The Customer Account Specialist role at Luggage Pros has two primary responsibilities – provide superior customer service to our customers and manage effective working relationships with our vendors. Tasks and projects should be in support of these responsibilities and should align with company goals for driving revenue growth.

Responsibilities include, but are not limited to, the following:

  • Answer phone calls, reply to emails, and use our live chat service to assist customers
  • Process Orders via phone and site
  • Vendor relationship management
  • Resolving issues related to pending orders
  • Create custom quotes for corporate clients and volume orders
  • Perform price checks for assigned vendors, as determined by Merchandising team
  • Incoming order management
  • Participate in initiatives that encourage business growth

Requirements for this position include:

  • Bachelors Degree.
  • 1 - 3 years of experience. Recent college graduates are welcome to apply.
  • Excellent oral and written communication skills.
  • Professional, organized, and able to handle multiple, shifting priorities.
  • Ability to solve complex business problems.
  • Curious by nature and driven to learn.
  • Friendly, outgoing personality.
  • Proven track record of achievement and success.
Please email resumes to jobs@luggagepros.com for consideration.
Testimonials
  • I always by my Rimowa from you all even though there is now a store in SF. Great service.

    ~ Jamie

  • The service and response and follow up from Luggage Pros has been phenomenal! I will definitely recommend Luggage Pros and make future purchases from you.

    ~ Judy

  • I purchased the makeup bags for my daughter. They arrived quickly and she loves them. They were a great price also. Thanks.

    ~ Martha

  • The luggage rack looks great in our guest room - it was the finishing touch!

    ~ Kathy

  • My experience with Luggage Pros was great! Selection was great; prices were great and the items arrived very quickly and just as I expected!

    ~ Kim

  • This is the second time that I have ordered from your company and everything has been great. I will use you again and pass it on to my friends.

    ~ Margaret

  • We received the three pieces and are currently using them on our vacation. They all are working fine. Interesting design on the hanging bags with the zipper on the side.

    ~ Mike

  • I have a trip to India in a week, after which I plan on submitting a review for my purchase. Given my past experiences with Travelpro luggage, and my purchasing experience with Luggage Pros, I imagine it will be a very positive one.

    ~ Pete

  • I am enjoying my wheeled bag very much. I have gotten numerous compliments. The handle goes up and down very easily. I work in a hospital and it's difficult to carry everything I may need. So I pull bag with me and everything is readily accessible.

    ~ Jean

  • Haven't used my new luggage yet but your company had the best prices, selection and customer service, period. Wouldn't hesitate to buy from you again in the future.

    ~ Ken