Career Opportunity at Luggage Pros

Customer Account Specialist

The Customer Account Specialist role at Luggage Pros has two primary responsibilities – provide superior customer service to our customers and manage effective working relationships with our vendors. Tasks and projects should be in support of these responsibilities and should align with company goals for driving revenue growth.

Responsibilities include, but are not limited to, the following:

  • Answer phone calls, reply to emails, and use our live chat service to assist customers
  • Process Orders via phone and site
  • Vendor relationship management
  • Resolving issues related to pending orders
  • Create custom quotes for corporate clients and volume orders
  • Perform price checks for assigned vendors, as determined by Merchandising team
  • Incoming order management
  • Participate in initiatives that encourage business growth

Requirements for this position include:

  • Bachelors Degree.
  • 1 - 3 years of experience. Recent college graduates are welcome to apply.
  • Excellent oral and written communication skills.
  • Professional, organized, and able to handle multiple, shifting priorities.
  • Ability to solve complex business problems.
  • Curious by nature and driven to learn.
  • Friendly, outgoing personality.
  • Proven track record of achievement and success.
Testimonials
  • Your price and prompt delivery was awesome!! I have told many of my friends about your great prices and service. I will be back to shop next time I have luggage needs.

    ~ Michaelene

  • Just wanted to let you know, I was very pleased with my recent purchase. The picture and the description of the travel-kart made it easy to find exactly what I was looking for. The price was right and I received it very quickly.

    ~ Andy

  • I so appreciate the inventory on your website. I was impressed with the prompt delivery of my order. My sister loved the backpack I purchased from Luggage Pros. I would recommend your company to others and will probably order again in the future.

    ~ Jean

  • I was concerned that, with the price so low, the product might not be up to my standards. But I was delighted!!! I love the briefcase I ordered for my fiancé and am sure he will too. What a great deal!

    ~ Kate

  • I ordered the new luggage as a gift for my husband and he loved it. He will be using it this weekend for the first time and I can't wait to see if it makes his traveling easier and how the luggage holds up.

    ~ Myla

  • I'd like to thank you for your prompt service, fast delivery and great prices. I'd shop from your company again. Thanks again!

    ~ Matt

  • Just wanted to say my Granddaughter loved her new luggage. I will defiantly order from you again.

    ~ Corene

  • I will definitely be a return customer...fast delivery and quality product! Very pleased that the luggage racks were made in USA--thanks for offering these!

    ~ Marsha

  • The world map is perfect. Your service was impeccable. My daughter loves her map. I actually need to order another one just like the one I ordered. Thanks so much!

    ~ Carol

  • I’m very satisfied with your service — I received my order 3 days early, from all the way across the country!

    ~ Scott